Ordered something online. It says it been delivered but it hasnt. What are my rights?

lucasmeister

I ordered something quite expensive from very. I was meant to be delivered yesterday. However it wasn't but its showing delivered on the tracking. So basically when I phone them up they will tell me its delivered when I havnt actually recieved anything. I was in all day yesterday and nothing came.

What are my rights regarding this? They won't have a signature because nobody has signed for it.

Just want to know, before I phone up and complain.

The delivery company is home delivery network by the way.

Thanks in advance

PZH

lucasmeister wrote: »

I ordered something quite expensive from very. I was meant to be delivered yesterday. However it wasn't but its showing delivered on the tracking. So basically when I phone them up they will tell me its delivered when I havnt actually recieved anything. I was in all day yesterday and nothing came.

What are my rights regarding this? They won't have a signature because nobody has signed for it.

Just want to know, before I phone up and complain.

The delivery company is home delivery network by the way.

Thanks in advance

Who's tracking system (The shop or the courier). If the shop, then the tracking system might just be ahead of itself

They might have a signature IF someone signed on your behalf (a neighbour for example)

If you phone up - then phone to enquire and not complain - I think you will get a lot further that way.

fluffnutter

Home Delivery Network don't have the best rep. Hopefully this is a straightforward mistake and you get your package soon. Ring and find out what's happened

Flyboy152

The consignment is the responsibility of the sender, until you accept delivery of the goods.