Lloyds TSB Customer Services Phone Costs

owlfan72

Just thought I'd give you all fair warning - I rang the customer services number today and part way through the message it advises you that you are being charged £2 per minute!!! So although I then rang off and decided to go into the branch it has already cost me £2 for absolutely nothing. What a huge rip off - thanks Lloyds TSB!:mad:

Lulee36

what number did you ring ?

0845 3000 000 or 01733 347 007 - these are the c/s numbers on their website ?

Fiddlestick

owlfan72 wrote: »

Just thought I'd give you all fair warning - I rang the customer services number today and part way through the message it advises you that you are being charged £2 per minute!!!

What numbers did you call?

That's a premium rate tariff and to my knowledge, OFCOM prohibits any 0845 number from being billed at that rate.

If they really are charging 2 quid a minute for an 0845, I'd be making a complaing with OFCOM.

Cmdr_Bond

As above, the 0845 number isn't allowed to charge that kind of rate. Also they offer a geographical number for from overseas, that starts +44. Just change the +44 to 0. I believe the dial code is actually 01733, which would match with the post above.

When I was on the phone to them the other day for something, I never got a message like that. They also gave me a free-phone number (for my particular issue) and I asked for a geographical as I was going out and would be on my mobile. They had absolutely no problem in giving me the geographical number.

sueeve

I have also been told 'ring off and I'll ring you back' which means that you only pay the minimum. And the landline number works fine. When you get to the right departmen I have also been given a direct ordinary number.

jonesMUFCforever

Troll alert !!

First post inflammatory ridiculous post.

Saints2011

jonesMUFCforever wrote: »

Troll alert !!

First post inflammatory ridiculous post.

Agree, this isnt the case what so ever!

coolesticeking

We are phoning the bank here, not the Dancing on Ice vote lines!

JuicyJesus

Lloyds don't do this, nobody does this. To my mind, no bank in the UK uses premium rate numbers to conduct business. Ever. It's a stupid idea.

OP, what number precisely were you dialling? It didn't happen to be the Loyds BTS telecontact line staffed by those lovely Nigerian people who want to know your security details, your card details and everything else about you, did it?

jonesMUFCforever

JuicyJesus wrote: »

Lloyds don't do this, nobody does this. To my mind, no bank in the UK uses premium rate numbers to conduct business. Ever. It's a stupid idea.

OP, what number precisely were you dialling? It didn't happen to be the Loyds BTS telecontact line staffed by those lovely Nigerian people who want to know your security details, your card details and everything else about you, did it?

This thread is a windup - OP is laughing at you for coming back to ask the question.