Claiming cashback from Moneyexpert.com

Martyn_H

Hi

Has anyone had difficulty claiming cashback from the above website?

I took out car insurance and followed the instructions to wait 14 days and then claim the refund via a screen on their site.

I lodged a query on their site (it's a 'live' helpdesk) but have gotten nowhere in 2 days:

MARTYN XCreated: 15th March 2011 @ 10:28 AM Status:
In Queue

MessageI do not appear to have received £25 cashback for car insurance claimed on or shortly after 9 Jan 2011.

Ref: 129-XXX-XXX

Policy No: 22037 XXXXXXXXXX

Add Reply : Cashback for car insurance not received Reply: Attachment:Allowed file types:
(.jpg, .jpeg, .gif, .png, .txt, .wri, .doc, .rtf, .xls, .csv, .pdf, .docx, .xlsx, .bmp)

Helpdesk - Fiona - Replied On: 15th March 2011 @ 11:47 AM Hi ,

Have you filled out the car insurance cashback claim form?

http://www.moneyexpert.com/insurancecashback/motorinsurancecashback.aspx

Regards,

Fiona

MARTYN X - Replied On: 15th March 2011 @ 11:55 AM Yes, I gave you the approx date in my original post.

(After waiting all day for a response, I wrote again)...

MARTYN X - Replied On: 15th March 2011 @ 9:48 PM Shall I fill out the claim form again?

(Still no reply)...

MARTYN X - Replied On: 16th March 2011 @ 10:05 PM This system is getting me nowhere fast. I should be obliged if you could give me the email address to which I can make a formal complaint.

I'd be interested to read of other people's experiences.

Martyn_H

Checked the site again tonight and I'm still in a queue.

MoneyExpertrepresentative

Dear Martyn_H

I am a representative at Money Expert. From the details entered it appears you have been logging your query on the cash back site within Money Expert's site. This is a third party site and they will not be able to assist you with your query.

You need to contact either [EMAIL="carinsurance@moneyexpert.com"]carinsurance@moneyexpert.com[/EMAIL] or [EMAIL="customerservice@simplyswitch.com"]customerservice@simplyswitch.com[/EMAIL]. We will then be able to assist you with your query.


I hope this information helps with you contacting us.

cassieB57

I had a similar experience when I switched my gas and electricity through them to Scottish Power; they promised a £70 cashback. After much chasing they told me there was no record that I had switched through them, (despite the 'click history') and they tried to tell me that Scottish Power said their records showed I had gone through another cashback site (greasy palm) that I'd never even heard of. To be sure I visited that site and of course when I clicked the 'forgotten password' link, turned out they had no record of me. Then suddenly £40 cashback was mysteriously credited to me. It's no the first time I've lost cashback because the retailer "apparently" says they have no record that I went through them (again on that occasion I'd raised a reminder as a record of the transaction).

questioner

Hi,

I am just on the verge of purchasing car insurance through SimplySwitch/MoneyExpert.com, so that I can receive the £25 cashBack.

Can you, or anyone else, tell me if MoneyExpert are a legitimate site or not?, i.e. are people getting the £25 as advertised?

Many thanks

Paul

nettynoo48

I have had the same problem, have emailed, tried ringing all to no avail. I am starting to think the whole thing is a scam and should be reported to Watchdog or the like! I took my policy out in February still never received cashback and its the principle of the whole thing!

mcjordi

moneyexpertrepresentative wrote: »

dear martyn_h

i am a representative at money expert. From the details entered it appears you have been logging your query on the cash back site within money expert's site. This is a third party site and they will not be able to assist you with your query.

you need to contact either [email="carinsurance@moneyexpert.com"]carinsurance@moneyexpert.com[/email] or [email="customerservice@simplyswitch.com"]customerservice@simplyswitch.com[/email]. We will then be able to assist you with your query.



i hope this information helps with you contacting us.

can you contact the board guides or the forum team please as you need permissions to post as a rep from the company

Alty38

Have you had your money from Moneyexpert yet? I am waiting for a reply to a query regarding owed cashback which I raised on June 10th.
I have used Quidco in the past and haven't had any problems with them although I know some have.

blube

Same here. I still have not received cash back from moneyexpertcashback.com for car insurance starting in march. I'm starting to think this site is a scam. I only used them because they were recommended by mse:

moneysavingexpert.com/insurance/compare-cheap-car-insurance

I think the admins need to either look into this or take the link off mse.

If anyone finds a phone number for moneyexpertcashback.com please post.

Cheers.