new laptop wont let me buy things!!!

foxymum1977_2

good thread to have on MSE!!! but seriously our new laptop wont let us add anything to our basket on any site atall, i even couldnt pay my Next bill online, i have however paid a barclays payment to CC all was ok.
i have downloaded a free trial with Trend Micro security, could this be the cause?
what happens is when we add something to our 'basket' on a website, next & have tried a few others, it just goes to the next page and says 'your basket is empty'??
please help!

dg1dd1ngs_2

what browser are you using?

foxymum1977_2

how do i find that out? sorry to be dumb but im not very technical! think its windows 7 if that what you mean?

dg1dd1ngs_2

The browser is the thing you use to get online. Internet Explorer, Firefox, Opera, Chrome?

foxymum1977_2

dg1dd1ngs wrote: »

The browser is the thing you use to get online. Internet Explorer, Firefox, Opera, Chrome?[/QUOT
sorry its internet explorer.

Browntoa

I'd go with the Trend Micro as the cause

uninstall it and see if it cures it

( you normally find new laptops come with a trial of Norton or Mcaffee , are you sure that you are not running one of those as well ? , there will be a yellow Norton Circle or a Red M )

foxymum1977_2

Browntoa wrote: »

I'd go with the Trend Micro as the cause

uninstall it and see if it cures it

( you normally find new laptops come with a trial of Norton or Mcaffee , are you sure tyou are not running one of those as well ?)

i will check, many thanks.

dg1dd1ngs_2

Browntoa wrote: »

( you normally find new laptops come with a trial of Norton or Mcafee , are you sure you are not running one of those as well ?)

That was gonna be my next piece of advice!

Browntoa

you should not run 2 antivirus at the same time , may also be the problem

go to Start on the bottom left, then Control Panel, then Programs and uninstall the ones you are NOT using

foxymum1977_2

i've just checked and i only have the trend micro nothing else, if i uninstall this my laptop would be unprotected.thanks for answers so far.

spannerzone

Yes, so you should download one of the many free and decent antivirus programs such as Microsoft Security Essentials, Avast or Avira.

Before you remove the Trend antivirus why not download Firefox web browser (an alternative and sometimes more secure) and try that? - When installed it offers to copy the same favourites so you can straight to using it to browse the web, although they call them bookmarks rather than favourites.

It has other benefits such as an 'ad block' add on so it stops most pesky adverts, which can sometimes also lead to other infections or crud so well worth a try.