House.co.uk stupidity

tomstickland

I use BG click energy and the idea is that I can submit my own meter readings.
However, the software on the site won't normally accept the true readings so I have to spend 5 minutes trying numbers until I find a value that it will accept.

When I started my true meter readings were less than the initial estimates so I put in the minimum values it would accept until my real readings caught up. I now have the opposite problem; it's decided that I can't possibly have started using that much more electricity so it tells me that the readings are too high. I'm logging on every night to put in the max readings that it will take, hoping that it'll allow me to catch up sometime.

All in all it's getting on my nerves. When BG increase their prices then I'm going back to USwitch and I'll happily take the no2 cheapest if they are in any way better than BG.

tripled

The new billing system only accepts reading within a certain tolerance of what it estimates or it rejects them. This is to stop people accidently receiving bills of say £1000 for three months gas. Unfortunately the system is overly strict but it can be manually overridden by an agent, so if you email house and advise them of the proper readings they can input them for you.

tomstickland

Unfortunately the system is overly strict

Yes!

It's badly implemented.
For example, it could come up with a dialogue saying "your reading seems too high/low, are you sure it's correct?" and then allow me to confirm the numbers by typing them in again.

At the moment it just tells me to check them. I don't need to check them; they're correct.

It could have different levels of warning, so a £1K gas bill is flagged up as stupid, but a 100 unit difference over a week is acceptable.

Overall I'm not impressed, it gives the impression that it hasn't been properly tested or evaluated.

I don't have a problem reading a meter!
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Drinking Staropramen

frivolous_fay

Who did you have to bribe to get your bill working?

My six month wait is apparently due to the 'Industry Regulator'!

tomstickland

It just started working; it is 1 month behind though.
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Drinking Staropramen