Section 75

sleepybagpuss

Hi all,
Can anyone advise whether I am covered by Section 75 with this problem. I have ordered two tyres with an M&S credit card online there was a delivery charge for the tyres that was also paid with the credit card. Total paid inc. delivery £108.

While waiting for delivery of my tyres, a courier arrived at my door with a large A4 bubble envelope and ask me to sign an electronic pad for receipt of this envelope. Obviously I did not think this was the delivery of my tyres but maybe the delivery of dvd's as my son often has this type of delivery.

After signing and taking the bubble envelope, I immediately became concerned as it felt empty. I immediately opened it while the courier was just leaving my door and found that it was the invoice for my two tyres. I asked the courier for my tyres and she said that this was all she had to deliver. I did ask her if I could remove my signature from her electronic pad as I have signed for the delivery of tyres which I obviously hadn't received. She said that was not possible.

To cut a long story short, the supplier has said that because I signed for the delivery they can not really do anything. They used a private courier who I have spoken to, he sent it via DHL. DHL have said that an investigation will need to be initiated by the person who paid for the delivery.
I have now asked the courier the supplier used to request an investigation, who has informed me that he is only insured up to £50.

Please can anyone advise whether I will be covered by Section 75 as I signed for delivery, which yes I did but for the delivery of an invoice! Not a delivery of two tyres.
Many thanks for any advice received.

[Deleted User]

Don't think so, as each item was under £100. Section 75 only covers items over £100.

Best best is to pursue the supplier and courier.