Electronics repair. How do I stand?

tc5712

Please see the email communications I've so far had with this company at the end of this msg.

I've heard nothing yet after almost 4 weeks but I'm in the forewarned is forearmed frame of mind.

I've had this amplifier repaired by the same company a couple of years ago, it took a few weeks and got stung for a bill of £350ish.

Why did I go back to them again? Can't answer that only to say it's the only company I know of that can do it.

But as you can see from the email I sent I expressly ask them for a QUOTE to ASSESS for repair.

What do I do if they contact me and advise they have carried out the work and the cost?

Many thanks.

Email below:

Thanks Mike,
I would have preferred it if you could have provided that information when you offered to accept it, however I look forward to hearing from you.
Best regards,
Mr T Coombe.
__________________________________________________________
Hi,
Not yet, we are on about 3 weeks turnaround at the moment.

Best regards
Mike
__________________________________________________________
Have you had a chance to look at this yet?

Thanks.
________________________________________________________________
Hello,
I am sorry to hear you are having problems with this unit again.
You can certainly send for repair we have allocated job number 18517 to the repair.

Best regards
Mike Swain
________________________________________________________________
Hi guys,
Please can I send this unit to you to assess for repair?
You repaired it for me about 2 years ago (still has your service stickers on it) and after working for around 6 months the same fault appeared again. (Some sort of safety cut out kicks in as soon as switched on).
Since then I have had it stored.
You said last time it took a while to get hold of a wiring diagram for it, hopefully you still have it but even if not I have found the original user manual and it has one on the back cover.
If you can supply a job number or order ref I get it sent off to you.
Regards,
Mr T Coombe.

halibut2209

Why are you asking here? Why not send them another email saying "Just to confirm what I said before, I am looking for a quote", seeing as you seem to believe that they will carry out repairs without permission.

Rule #1 - Cover your own back.

PZH

tc5712 wrote: »

..But as you can see from the email I sent I expressly ask them for a QUOTE to ASSESS for repair.

..Hi guys,
Please can I send this unit to you to assess for repair?

Sorry - but I had to read it twice to even see where you expressly requested an assessment (Still cannot see the word QUOTE ?).

I would follow the advice given by halibut and send another email very clearly outlining that you want a QUOTE and not a repair at this stage.

pendulum

You asked if you could send it in for an assessment for repair, but he replied back saying you can send it in for a repair, and then you sent it off, so looks like it's going for a repair! Why didn't you reply back to him saying "No, I only want a quote...".

If you do try and not pay he'll probably undo his work, make it broken again and send it back to you (after you pay his postage of course).