Mozilla Thunderbird trouble

stefano

I have difficulties retrieving mail from mail.btinternet.com, and get this message:

The RETR command did not succeed. Error retrieving a message. Mail server mail.btinternet.com responded: problem retrieving message.

Does someone have a fix, or can point me in the right direction?

Dave_C_2

It could be a duff email header and you could try this approach:
1) Use your web browser to log into your mail using http://home.bt.yahoo.com/
2) Find the message after the last one that you could read in Thunderbird, then read and delete it.
3) Try Thunderbird again.

Dave

stefano

It's a fresh install. Only just downloaded Thunderbird. And it will not let me download any emails at all.

Dave_C_2

Sorry Stefano, you problem is beyond my knowledge/experience of Thunderbird

Perhaps someone else can help.

Just thought, My Thunderbird account settings from tools>account settings>server settings are:
Pop3 mail server
server name=mail.btinternet.com port=110
User name= <my user name>
Connection security=none*
Authentication=Password transmitted insecurely*
In order tick, tick and 10 mins, tick, blank, tick, tick and 31 days, tick, blank.

The leave on the server is used so I can access mail from 2 PCs, not required for only one PC.

Are yours the same?

Dave

*required

Here's the BT guide for Thunderbird settings

dug123

Hi, I have Thunderbird and it downloads mail from all my accounts without a problem, but, for a few hours every so often I get the same message as you. I think it is a BT server problem because all my other email accounts work 100%, but do not worry a few hours later all is well and it downloads all emails from btinternet.
I would not advise changing your settings, as I say it happens to me (and has for 18+ months) just on BTinternet

stefano

Dave_C wrote: »

Sorry Stefano, you problem is beyond my knowledge/experience of Thunderbird

Perhaps someone else can help.

Just thought, My Thunderbird account settings from tools>account settings>server settings are:
Pop3 mail server
server name=mail.btinternet.com port=110
User name= <my user name>
Connection security=none*
Authentication=Password transmitted insecurely*
In order tick, tick and 10 mins, tick, blank, tick, tick and 31 days, tick, blank.

The leave on the server is used so I can access mail from 2 PCs, not required for only one PC.

Are yours the same?

Dave

*required

Here's the BT guide for Thunderbird settings

My settings are the same.
Just a question: is the User name the whole email address or just the user name without @btinternet.com?

BTW: I also have a hotmail account, and that work absolutely fine. I have now tried emptying my BT inbox, and I will wait and see if that makes any difference.

Dave_C_2

The username is usually your real name for example
Email address Joe.Bloggs@btinternet.com
User name Joe Bloggs

HTH, Dave

stefano

I seem to have solved the problem. I have transfered all my inbox to a new folder, and I am now receiving my emails on thunderbird.

steve1980

Instead of using POP3 why not use IMAP then they will be synced with the server.

Dave_C_2

Last time I checked, BT mail doesn't work with IMAP
It was a couple of years ago, so it could've changed since then.
Dave