Littlewoods interest, advice please lol

hellokitteh

I ordered a bed out of a relatives littlewoods catalogue with an arrangement of buy now pay nothing for 52 weeks interest free. My relative got the statement about the bed in Feb and didn't read it properly! She assumed it was right but Littlewoods have sneakily changed the arrangement to 160 weeks adding £124 in interest to the bed price of £179! I never agreed to this as I wanted it over 52 weeks.

My relative rang Littlewoods and they won't change it.

What can I do about this?

dmg24

How have they sneakily changed it? Do you have proof that you selected the 52 week option?

deanos

If you dont pay within the interest free period they add interest

http://www.littlewoods.com/web/en/bnpl.page?cm_re=USP+Footer-_-USP+Banner+1-_-BNPL&cm_sp=Financial+Services-_-BNPL-_-USP+Banner

~Chameleon~

If it's on a buy now pay later then interest will be added now but removed if you pay the full balance before the due date. If you decide to pay it over 52wks after the BNPL cut off date then the interest will also be payable.

McKneff

deanos wrote: »

If you dont pay within the interest free period they add interest

http://www.littlewoods.com/web/en/bnpl.page?cm_re=USP+Footer-_-USP+Banner+1-_-BNPL&cm_sp=Financial+Services-_-BNPL-_-USP+Banner

And as far as I know the interest is added from the beginning of the contractm not from the 52 weeks end.

~Chameleon~

McKneff wrote: »

And as far as I know the interest is added from the beginning of the contractm not from the 52 weeks end.

Yes, the interest is applied to the account at point of order and is deducted from credit available to spend (otherwise you'd go over your credit limit if you didn't clear the balance) but it is subsequently removed if/when the balance is paid at the end of the 52 week period.

Littlewoods

hellokitteh wrote: »

I ordered a bed out of a relatives littlewoods catalogue with an arrangement of buy now pay nothing for 52 weeks interest free. My relative got the statement about the bed in Feb and didn't read it properly! She assumed it was right but Littlewoods have sneakily changed the arrangement to 160 weeks adding £124 in interest to the bed price of £179! I never agreed to this as I wanted it over 52 weeks.

My relative rang Littlewoods and they won't change it.

What can I do about this?

Hi,

With our Buy Now Pay Later option you can not select 52 weeks repayment period, only 104 week or 156 weeks interest bearing terms.

In order for you to avoid paying any interest you will need to pay the 'Cash Price' before it's charged. You have two ways to do this;

* You can make small payments over the BNPL period and allocate the payments, either via your agents Online account (which is new!) or call ourselves when you make the payment and we'll allocate it for you.

* Alternatively wait until your agent gets the 'Pre-Charge' warning statement, and make a payment for the full cash price and allocate the payment via online Or call us to let us know where the payment is going.

I do hope this information helps, but if you do have any further questions or concerns, you can contact us directly at [EMAIL="Facebook@Littlewoods.com"]Facebook@Littlewoods.com[/EMAIL]

Many Thanks

Lisa

Littlewoods Social Media Team.

~Chameleon~

Littlewoods_company_representative wrote: »

Hi,



* Alternatively wait until your agent gets the 'Pre-Charge' warning statement, and make a payment for the full cash price and allocate the payment via online Or call us to let us know where the payment is going.

How nice to see an official reply on the forum

Can I please ask a question about the above statement?

Could you please explain why, on the "pre-charge" warning statement, the total balance of the BNPL item(s) plus interest are applied to the account thus increasing the monthly payment before the actual cut-off date to pay the cash price?

i.e. on my last statement produced 26th Feb I have a BNPL item which is due to be paid in full by 21st March to avoid interest, but my monthly payment for this statement has been significantly increased to include a monthly payment + interest for the BNPL item!!

This amount is actually more than I owe (not including the BNPL which has now been paid in full) and as I pay by DD I cannot change it. It will leave my account in credit which I'm not happy about and neither have I budgeted for this higher amount to leave my current account. I've called customer service but they say there's nothing they can do.

Surely this should not have occurred until NEXT statement had I not cleared the balance on this one?? It will make me very wary about ever using the BNPL service in future.

Littlewoods

~Chameleon~ wrote: »

How nice to see an official reply on the forum

Can I please ask a question about the above statement?

Could you please explain why, on the "pre-charge" warning statement, the total balance of the BNPL item(s) plus interest are applied to the account thus increasing the monthly payment before the actual cut-off date to pay the cash price?

i.e. on my last statement produced 26th Feb I have a BNPL item which is due to be paid in full by 21st March to avoid interest, but my monthly payment for this statement has been significantly increased to include a monthly payment + interest for the BNPL item!!

This amount is actually more than I owe (not including the BNPL which has now been paid in full) and as I pay by DD I cannot change it. It will leave my account in credit which I'm not happy about and neither have I budgeted for this higher amount to leave my current account. I've called customer service but they say there's nothing they can do.

Surely this should not have occurred until NEXT statement had I not cleared the balance on this one?? It will make me very wary about ever using the BNPL service in future.

Hi Chameleon,

The best advice I can give on your individual case would be for you to email us at [EMAIL="Facebook@Littlewoods.com"]Facebook@Littlewoods.com[/EMAIL]

We will be able to look into this in more depth. We can also prevent your DD taking a incorrect payment, as long as we request the change before 5 working days of the payment due date.

I hope this helps!

Lisa

Littlewoods Social Media Team.

lfc84

Littlewoods_company_representative wrote: »

Hi,

I do hope this information helps, but if you do have any further questions or concerns, you can contact us directly at [EMAIL="Facebook@Littlewoods.com"]Facebook@Littlewoods.com[/EMAIL]

Many Thanks

Lisa

Littlewoods Social Media Team.

[EMAIL="Facebook@Littlewoods.com"]Facebook@Littlewoods.com[/EMAIL]

Address not found.

I think you mean

[EMAIL="Facebook@Littlewoods.com"]Facebook@Littlewoods.co.uk[/EMAIL]

If you cant even get your email address correct, no wonder people experience account balance issues!

BTW - my wife has emailed you about an incorrect account balance.