Question around arrears- HSBC

User-name-in-use

Hi everyone,

Had a letter through the post yesterday informing me that I have not made my personal loan payment which was due on the 1st.

I was very surprised to get this letter as the payment was sent electronically from my day-to-day bank account to the HSBC account on which the payment comes from.

Having looked into it a bit further it appears that my payment was made on the 24th Feb but did not go via FasterPayment - just standard BACS which takes 3-4 working days.

Now, I have rang the automated payment line for the HSBC bank account which the loan payment comes from and get the following message:

"Account in arrears by £147.32p and expected payment due on 1st April is £147.32p"

The letter states that the payment will be requested again 14 days after your standard payment due date and to make sure that there are sufficient cleared funds in the account.

Does the message I have recieved on the telephone banking re the expected payment due on 1st April mean that the arrears has been sorted today and that normal monthly payment will be taken on 1st April as I would have thought it would have included the missed payment from the 1st of this month if not?

Sorry if that sounds a bit confusing - just a bit muddled as I knew I'd sent the payment but obviously forgot to figure in that Feb is a short month! :embarasse

Any advice would be appreciated!