We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
bracelet charm
Mags60
Posts: 1 Newbie
I bought a charm for a bracelet on the 11th Feb, which was a birthday present for the 28th Feb. The first time this was worn the charm came away from the clasp.
I still have the clasp, but the charm was lost. It is obvious that this was faulty, but H Samuel will not replace the product because they say it was lost.
I have been back to the shop (9th March) and have phoned customer services today (15th March). How can I prove that the item was faulty, it cost £39.99. They are saying the bracelet must have been caught on something. There are several other charms on the bracelet and these are fine.
I still have the clasp, but the charm was lost. It is obvious that this was faulty, but H Samuel will not replace the product because they say it was lost.
I have been back to the shop (9th March) and have phoned customer services today (15th March). How can I prove that the item was faulty, it cost £39.99. They are saying the bracelet must have been caught on something. There are several other charms on the bracelet and these are fine.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards