Weird email from personal Lloyds/Halifax account

Legacy_user

I tried transferring some money from my Guaranteed Saver account into by Current Account (I had enough in there to transfer) but it said it would take 48 hours. I then received this email, (in my junk folder) from <womans.name>@lloydsbanking.com (which is fine as both lloyds and hbos use this domain now)

"Thank you for your funds transfer request dated 10th and 11th March 2011.

There are insufficient funds in your account. Please resubmit this request when sufficient funds are available. Please do not respond to this message by e-mail. If you would like to discuss this matter in more detail, or you have any other queries, please contact our Online Helpdesk on 0845 602 0000. Lines are open 24 hours a day, seven days a week. Offshore customers should contact 0044 1132 851 888.

Thank you for using our Online Service.

Regards

<guy's name>

Customer Service Officer

Please do not reply to this email as we will be unable to respond.

Halifax may email you or send you a text message from time to time, but this communication will never ask you to enter your Internet Banking details either through an email, text message or a website Please do not respond to any emails that appear to be from Halifax asking you to confirm your personal sign in details or linking you to a website that asks you to do so. Halifax would never send emails that ask for confidential or personal security information. If you have been presented with a pop-up screen asking you to enter your security details, do not enter any details and call 08456 02 00 00. Offshore customers should contact 0044 1132 851 888 .

I know there are funds in there, and I'll probably ring customer services for that but it's extremely strange it came from her personal work account. I know it says do not reply to this email, but should I drop her an email anyway and let her know?

jambosans

When you get a letter from HBOS signed Mike Regnier, Personal Current Accounts Director, you wouldn't call up and ask to speak with him. By extension, the same applies to e-mail - it's simply an attempt to make the e-mail more personable, the "Please do not reply to this email as we will be unable to respond." is also a big give away.

System

The weird thing is, the email address it came from is different from the guy in the email's name

and that's a personal bank email address as well

Fiddlestick

LooieENG wrote: »

and that's a personal bank email address as well

Which is incredably easy to spoof.

[Deleted User]

Fiddlestick wrote: »

Which is incredably easy to spoof.

yep
normally comes from a standard email not personal employees
call them up on 0500 179 050

System

I just got another email for a different transaction (I found out what the problem is, I tried to withdraw the full amount at some point, and you need to leave at least 1p in there)

Anyway, it came from another personal email address, but this time it was a different person (and the email had the same name as the email)