Kalixa

tsta

Just wondering if anyone has had any dealings with the Kalixa prepaid card?

I signed up last week, transferring £80 from my bank account on to the card. Unfortunately I have no account details to access my online account. I have emailed them twice, but am yet to receive a reply. I have also tried contacting their customer services by phone, the number is a premium rate number (0905) each time I phone, all I get is an automated message saying that their offices are closed. Each phone call has cost me £2 (total of 6 phone calls = £12) I am now £92 out of pocket and have no idea how to get it back.

I have contacted the Financial Ombudsman and Consumer Services, but as I live in the Channel Islands they are unable to help.

Any advice would be greatly appreciated

izools

You can also call them on 0207 077 8692

You'll have chosen a Username & Password when you signed up for the card initially. It's not their fault if you forgot what you chose

You can retrieve lost details here:

https://secure.kalixa.com/Default.aspx?view=forgotUsername

Simples!

tsta

Thanks for the number.

I use the same user name and password for every site and have done for years. So I assume that there is an error on their side.

Even if I had managed a typo in both password forms, getting hold of them to resolve the issue is impossible.

I'll keep trying that number:)

izools

Does your "common" username contain numbers?

Kalixa require numbers in the username, so I couldn't use my "common" username. Possibly remind you what yours is?

tsta

Yes it does, it appears as though the problem is with the password.

Unfortunately I always fill the password/user name recover answers with random letters as I never forget my password (its been my password for everything, for the past eight years) Therefore have never needed to use a password recovery

I could have made the same typo in both password forms when signing up.