Out of warrenty - but manufacture defect?

Moneybox

Tumble Dryer (expensive one), 4 yrs old. Reciepts etc kept. Drum failed this week (the metal sheared where the bolts fit). As a result this wash damage several items (torn by the sharp metal) :mad:.

If you were to see the dryer it is like new, and had little use (but is needed on occasions). It is I am confident a manufacture / material defect.

I will contact the company by phone to discuss. I am not interested in any compensation for the items ruined, but would like the drum replaced.

Do I have ANY consumer rights in this instance?

Thankyou for any help!

Browntoa

google the model , look for regular posts mentioning the same fault, if none I suspect you don't have a chance

McKneff

Apart from what Browntoa says about googling, then you dont have a leg to stand on after 4 years.

Esqui

Unless you can prove it was a manufacturing fault (not wear & tear/poor maintenance), then no. And the likelihood of being able to prove it after four years is fairly slim.

However, as I always say, it never hurts to try!