computer repair rip off

cu79

I had my parents apple laptop repaired at a non-apple repairer in london. The laptop was subsequently returned to my parents who are not very computer savvy.

I have had a chance to look at the computer again today 5 months after the repair, and the repair shop appears to have swapped the processor for a slower one (1.42 ahs now become 1.07) as well as reduced memory from 1.5 to 1.25gb.

Their terms of service state any "reduction in product functionality" needs to be reported in writing within 7 days otherwise customer waives all complaints. Do I have any redress here to sort this out? Is there a repair ombudsman? Or is the only real option down the small claims court?

any advice would be fantastic

birkee

Can you prove the specifications of your parents computer from a purchase invoice etc?
Think you're on a hiding to nothing with this one.
Somebody else has just had their computer upgraded. Probably charged new componet prices too, for the parts out of your parents computer.

Browntoa

or it could be a 2nd hand motherboard with a different spec , so it has been "repaired"

McKneff

Are your parents happy with the computer and does it do what they want it to.

Like another poster says,I also think youre wasting your time after 5 months.

Hammyman

On what are you basing your claim of the CPU and RAM being lowered? Apple are notorious for doing minor RAM and CPU speed increases in a model refresh that looks exactly the same as the previous model.