bt vision

lindam

hi my daughter had bt vision including phone calls and broardband
she them moved house and they cannot supply the tv now so she has gone with sky
then she got a bill for a £400 pound cancellation fee
i have told her not to pay and she has wrote them a letter its there fault they cannoit supply the service so she had no choice to go elseware any advice please thank you

Browntoa

afraid she entered what was probably an 18th month contract , they will chase for the debt if its not paid

https://www.productsandservices.bt.com/consumerOrders/control/termsandconditions?docId=28239&pageTitle=Terms%20and%20Conditions
Ending your BT Vision subscription

1. You may end your subscription to a viewing pack/bundle at any time, but if you do, you may need to pay a charge depending on the minimum period that you agreed to take that subscription for:

1. For subscriptions with a 12, 18 or 24 month minimum period, if you end your subscription within the minimum period you will have to pay a single charge as compensation to us for ending it early. This charge will not be subject to VAT. You will not have to pay this charge if you are ending the service because you are moving home and we are unable to provide the service at your new address. The applicable charges are set out on www.bt.com/termcharges and/or the Tariff Guide.
2. For subscriptions with a 1 month minimum period, if you end your subscription within the first month, the full charge for that month will apply. If you end your subscription at any other time, we will credit you the pro rata amount of your subscription charge for the remainder of that month;

lindam

hi but they broke the contract by not suppling the sevice
so not there fault

Heinz

lindam wrote: »

hi but they broke the contract by not suppling the sevice
so not there fault

She moved, BT didn't.

Hence she broke the contract.

Advise her to try to negotiate (BT not being able to provide the service could be simply because she hasn't got a suitable terrestrial aerial for Freeview - she may be able to overcome that for less than £400).

Refusing to pay will simply trash her credit report for years to come.

lindam

the engineer came out and said they need a new arial but they had a new one put up the day before
so he said there was nothing he could do and couldnt get a signal
she has wiote a letter explaing things and is waiting a reply
she did not sign anything but dont know if the do it6 verbly ovger the phone thanks for the replys

Doozergirl

It's worth trying to negotiate, but the normal rule is that you can move house with it. I took it on the strict agreement that I'd be able to move with it, so I'd be mightily annoyed if they said they couldn't provide it!

Is she picking up a decent freeview signal at all? If the aerial simply isn't good enough then it definitely won't be BTs fault. She'll have to upgrade to help them install it.

Browntoa

then maybe the people who put up the aerial should come back and do a better job ???

very few places in the UK can not get a freeview signal if the correct aerial and alignment is used (maybe they used a low/medium gain aerial rather than a high gain)

lindam

they had a new ariel installed and was working fine but bt cannot get signal

three pay phone signal is rubbish too