broadband - 2 questions

Little_Miss_Determined

Hello.
After 6 hours on the phone and two mornings of waiting in for engineers over the past week my internet is finally working. (At the moment) Two things that were said during conversations though have puzzled me.

Firstly. I told one girl that I was becoming frustrated because it hadn't worked for a week and I really needed to get some work done. She told me that I had home broadband and so shouldn't be using it for work. This surely can't be right can it? Does anybody know? I'm a teacher, not running a buissiness but do use the internet to help me plan lessons and mark homework. Technically should I not be using homebroadband for this?

Secondly, I said that I thought taking over a week to mend the issue was unreasonable. She said that they ask for 30 days and count anything over that as unreasonable. Maybe I have some sort of internet addiction but I really don't think that 30 days without internet is reasonable. Again am I wrong here. Is this standard? Are my expectations too high?

baldelectrician

They are talking cobblers.

Who are you with for BB?

Possibly time to leave them and go for better service

1984ReturnsForReal_2

Little_Miss_Determined wrote: »

She said that they ask for 30 days and count anything over that as unreasonable.

They can ask for whatever they want but it doesnt mean its legal.

That is a pile of sh**e

macman

Contractually most domestic broadband contracts do not allow use of them for business purposes, any more than the phone contracts do. However in practice they don't give a monkey's what you use it for; the clause is inserted simply so that you can't sue your ISP claiming that you lost £x,000 of business due to your broadband service being down.
If you are on a business contract you will get a prioritised repair service.
It would be normal to expect that if the service is down for a week, then you would be credited a week's service. but this depends on the cause. For example, we recently lost our line for 5 days due to a main cable being vandalised, in that case the ISP cannot be held liable, as the circumstances are beyond their control, and down to Openreach.
Sounds like you need to get a better ISP. Are you on TT or Orange?

ormus

BB is the same as any phone line, there are domestic ones and business ones.
GPO/BT have always taken the view that any business run from home requires a business line. so higher charges and better service.
the call centre may have thought you were working from home.

re the time taken for domestic repairs. the courts would probably view say 7/14 days as reasonable. 30 days as maybe not so reasonable.