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Have you any tips for when talking with companies about problems.

squeaky · 2011-03-12 11:22:00

As an opener for this one I've jotted down a few things. I'm sure there are more. Please add yours to the thread. It's a good idea to talk with the company rather than rant and wave rules and regulations about the place. You may well be quite right in the regulations - but that's not necessarily the best way to start...…

Comments

mountainofdebt Posts: 7,795 Forumite

13 August 2011 at 1:31PM

juno wrote: »

Make it clear you're not blaming the person. "I think your behaviour is unacceptable" is dodgy, as there isn't a distinction in English between a plural and singular "you".

Whenever I've needed to rant at a compnay I have always found when I've said the word you by following that up with the words ' by that I mean the corporate you not you personally' helps.

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