O2 bb & home phone

wild666

A few months ago, Jan, I contacted O2 about their home phone and BB packages, my intention was to get a monthly rolling contract but the rep I spoke to said I could take a 12 month contract option with me to a new address, so I agree on a 12 month contract on the understanding that I could take it with me when I move, which I told the rep would be before a 12 month contract would be up, on Monday I call to arrange the service to a new address first to be told it would be £86 to install a line, I tell the rep there is already a line in the place and a minute later I am told they cannot supply a service and I will have to terminate the contract.
This service would be through the same exchange to a property closer to the exchange, so my opinion is that O2 a selectively picking the areas they will provide a phone & broadband service as a complete package and not telling their prospective customers, that have said they will be moving within the contract period, that the phone service is only available in selected parts of their area. It is also my opinion that the reps are unaware of this so are unable to tell prospective customers until they are given the new address details.
i have sent a letter to head office, asking questions but the letter is done like a job interview they have to read between the lines to see what I am actually requiring of them.

The rep on the phone told me I had to pay the remainder of the contract and return the router, not bothered about returning the router but the remainder of the contract is a different matter altogether. The only reason I took a contract was on the understanding it would be transferred to the new place when I moved and as O2 are unable to fulfil this part of the contract then i don't see why I, or anyone put in the same situation, should be forced to pay the remaining months of the contract when.
1) I made O2 aware that I was going to move within the minimum contract term
2) I was not told that O2 only provided selected parts of the city with part of the service, i.e. the phone service.
3) In my opinion I was miss-sold a 12 month contract when a rolling 1 month contract was more suited to my requirements.
4) I believe they recorded the termination call because they made me agree that I wished to terminate the contract when this was in fact the only option available, that was put forward by them
(I wasn't thinking straight when I agreed with the rep that I wanted to terminate the contract) that is why I think the conversation was recorded especially when the rep was saying it was my choice to terminate at every opportunity along with twice, that I remember, after he spoke to his manager, that it was my choice to move.

I have already fired off a letter to head office but didn't show my full hand in the letter and left it for them to read between the lines, a bit like a job application advert.
I especially want to see if they pick up on the hint, I think I left it in, that I was miss-sold a contract and at no point before or after agreeing to the 12 month contract was I told that the phone service was only available in parts of the city, I believe that not been told that all areas are not covered can have a big effect on someone's decision to as to the type of contract they choose, either monthly or long term.