barclays bank complaint Please help

mcsuk

hi

ok here goes

on 16th dec 2010 made a request at a atm for £250 and out pops £50.00

got home rang there comedy department


they say check in 24 hrs see if £200 is credited has it NO

this is still ongoing over 40 phone calls on still no joy

been ito the branch they are just as useless

who do i ring email to get something moving i desparately need this money



thanks mcsuk

izools

Follow their complaints procedure:

http://www.barclays.co.uk/ContactUs/Howtocomplain/P1242558122337

Start here:

Telephone: 0800 282 390 1 (UK-only) or +44 (0)207 116 7488 1 (from outside the UK).

I presume you bank with Barclays? You need to raise the ATM dispute with your bank irrespective of who owns the ATM

PNPSUKNET

[EMAIL="mark.melton@barclays.com"]mark.melton@barclays.com[/EMAIL] is someone in high up complaints

skybluesaver

Precisely why i closed my Barclaycard. Shocking customer services.

ironlady2022

Atms may only get emptied on a weekly basis and until the bank (where the atm belongs, be it Halifax or Barlays) counts it and balances to find there is a discrepancy you will not know. Turn around time can be up to 10 working days. This is pretty simple. All Barclays an do is log it and wait to see.

mcsuk

thanks for your replys

i have made 4 or 5 complaints to there complaints department no joy just keep running round in circles

done the ATM dispute

i have emailed [EMAIL="mark.melton@barclays.com"]mark.melton@barclays.com[/EMAIL]

and he rang me today basicaly said to me in future make sure you use a barclays ATM

they have checked the balances of the on the ATM companys machine

cut a long story short

SORRY YOU LOST YOUR MONEY

he then goes on to tell me he has seen these things go to the ombadsman without any joy because the have paperwork to prove the balance of the ATM was fine


!!!!!! !!!!!!

Am i being called a liar

what do i do what chance do i have to get my £200.00


many thanks

opinions4u

Tell them take it to the FOS.

You have nothing to lose. I'd also include in you referral to the FOS the phrase used by Mr Melton. It sounds like he's trying to talk you out of escalating it, which he's not meant to do.

(It will also cost them more than £200, so there is the possibility of them settling before allowing it to go that far).

fluffymovie

Wow, this happened to me and I am with HSBC but used a Lloyds machine.

In my case, it was only £40 and not £200 that went missing but I asked them to check CCTV from the cash machine as they would be able to see that I didn't get any cash in my hand.

I was lucky, I wrote a complaint saying that they were calling me a liar and had I been intending to steal from them, it would have been a lot more money and they refunded me as a gesture of good faith!

Hope it works out for you

[Deleted User]

FOS should be able to help you