E.ON switching

tgon

I still seem to be in the middle of switching from Atlantic to E.ON from an application I made in January. The electric completed with a final bill from Atlantic a couple of weeks ago but there dosen't seem to be any sign of the gas moving over (although the account has been created according to my E.ON login).

Typically, E.ON say the entire process will take about 6 weeks - what has it been in your experience?

Former_E.ON_Company_Representative:_Malc

Hi tgon

I'm sorry your gas switch hasn't completed yet.

As well as the cooling off period, where a customer can change their mind about switching; there's also time put aside for the losing supplier to object to a transfer.

Following this, a considerable amount of data needs to be transferred electronically between various organisations within the industry. This includes bodies like meter readers, meter operators and the gas transporter.

Although we attempt to complete transfers within 4 to 6 weeks, delays can occur. I would ask if there's any particular hold up with your gas transfer.

Most of the data is transferred automatically and sometimes a delay can be quickly overcome by the intervention of an agent.

Give us a call or, alternatively, drop an email to the address in my Profile. I'll be happy to take a look for you.

Malc