Positive Feedback - query

Sparkle80

Just a bit of a rant really - I sold a pair of BNWT trousers a few days ago. The photo clearly showed the tag & the price I paid for them was on the shops label (£10), I started the bidding off at 99p. The winning bidder paid £7.10 for them.

They've received them today and left positive feedback, however the wording comes across as being unsatisfactory - it says 'Item not worth what I paid for them and they are the biggest size 14 I've ever come across' - first of all, my listing was clear and they could see what the original price was from the tag and secondly, they are a size 14 (shown on label) - I have no control over what size of 14 they are!

I'm a bit miffed, I know they gave me a positive but I think they're being a bit picky!

hermum

Best to ignore it, I don't suppose that anyone will go through your +FB & notice it. At least it is a positive. Chances are that she's a serial whinger, what's the FB left for others?
I sold something the other day & the buyer emailed to say that she'd received it & although it was ok, it wasn't as nice as she'd expected. But wasn't bad enough to give me a neg, so far she's not left FB but has now asked if I have anymore of them as she'd like 3 more. Some people are strange.

Kaz2904

I had a buyer mark me down on my DSR's (I assume it was her) for item description. She contacted me after she received the item to say that the Jumper she had bought (11/12) was very small and fit her 8 year old but also that her eldest (Whom I assume is around 11-12) was very happy as the Gapkids trousers she also bought from me (age 8) fit her really well.
I had no idea that the clothes were big or small or whatever. My DD is very tall so rarely fits her age range. Thus when I was listing her outgrown clothes, I just wrote down the size on the label. It's very difficult isn't it?
I bought a pair of trousers myself last year which were listed as a 12 and when I got them they were mahoosive. I checked the label and they WERE a 12. No way would I have left misleading feedback, it wasn't her fault. I did mention that they were massive on my listing though when I relisted them as I knew they were big and din't want someone else being disappointed.
I could only do that as they were my clothes so I knew that they were not the size they should have been.

Sparkle80

They seem to be a seller more than a buyer - just checked their feedback left for others and for the little they do buy, something always seems to be wrong, they've left a lot of neutrals and neg's so I guess I'm grateful for the positive!

On all their feedback left for their buyers it says something like 'I await your five star feedback', nothing like thinking you're the best!!

Oliver14

Clothing is always a bit of a minefield as sizes are not consistent over different brands. Its normally best to put actual measurements in the listing

Chocmonster7

I always put the label size and also measurements in inches & cms - takes a bit more time but it means you can point out to people who try to moan that you made it obvious!

terra_ferma

nasty, if they are a seller marking down other sellers on purpose.
Although I must say that since I've started selling I'm more demanding, as I treat my buyers really well and want to receive a decent service too...

Fuzzy_Duck

Kaz2904 wrote: »

I had a buyer mark me down on my DSR's (I assume it was her) for item description. She contacted me after she received the item to say that the Jumper she had bought (11/12) was very small and fit her 8 year old but also that her eldest (Whom I assume is around 11-12) was very happy as the Gapkids trousers she also bought from me (age 8) fit her really well.
I had no idea that the clothes were big or small or whatever. My DD is very tall so rarely fits her age range. Thus when I was listing her outgrown clothes, I just wrote down the size on the label. It's very difficult isn't it?
I bought a pair of trousers myself last year which were listed as a 12 and when I got them they were mahoosive. I checked the label and they WERE a 12. No way would I have left misleading feedback, it wasn't her fault. I did mention that they were massive on my listing though when I relisted them as I knew they were big and din't want someone else being disappointed.
I could only do that as they were my clothes so I knew that they were not the size they should have been.

This is what I would have done if I was the seller- put the label in the ad but mentioned they are a lot bigger than a regular size 12, and then added specific measurements so buyers can't argue later. Of course this is assuming you knew they were on the big side- and for all we know they might be a perfect size 12 and the buyer was just disgruntled they didn't fit her! It's easier to put the exact measurements in your ad to avoid any confusion.

She may not have meant it nastily though. I recently bought some fabric off eBay described as cream and expected it to be wedding dress colour- certainly that's how it looked in the ad. When it arrived it was very yellow, nowhere near white-cream colour. Thankfully I could still use it and gave the seller positive feedback with some nice comments on price and fast despatch, but at the end I added that it was "more blonde-coloured than cream". I meant it only as a construction criticism, and I'm well aware than like clothes sizing, colour is a bit of a minefield especially as they can look wildly difference on someone else's computer screen.