Tube delayed for over 15 mins? Don't forget to claim a refund!

MSE_Martin

As many people have had a nightmare on the tube this week, I thought I’d remind you how easy it is to claim a refund for your journey.

When can I claim?

Under the Underground’s Passenger Charter, you’re entitled to a refund on your journey if you’re delayed by 15 mins or more (not all that rare!). You’ll get the cost of a single ticket back.

Note that sadly London Underground won’t refund your cash if the delay’s cause is ‘beyond its control’, such as security alerts, third party action, or adverse weather conditions. This also applies to planned engineering work.

How can I get the cash?

The quickest way to get your cash back is to claim online. If you’ve an Oyster Card you can do it all online by filling out your card details. Otherwise if you bought a travelcard or other ticket, fill in your details online then print the form and send it in along with your ticket.

Alternatively, you can pick-up a Customer Charter refund form from a station and send it within 14 days of the journey.

sofa_surfer

While all that is true - have you ever got money back? Usually when you hear ' we are sorry to announce...' message, it ends with the exceptions you cite as reasons for the delay.

JR19

This has just reminded me to 'chase' LUT (sent a claim to them in September and still waiting) for the non-refunds - hope they evenually pay up after almost three months!

cgreenstar

I have regularly got refund vouchers when I have claimed using the customer charter refund forms that you can pick up in the tube station, but have never received anything when I have applied for moneyback online.

caroline1973lefty

my experience has been the same as cgreen ie getting refund through the forms you fill in at the station has been fine for me in the past.

also regarding the exclusion policy, it might be worth trying for a refund anyway. haven't tried it with LU but on the railways this summer i was delayed by over an hour due to hot weather (! i know!), i applied for a refund and got a letter back saying that weather was one of the exclusions, but that they would still give me a refund as a goodwill gesture.

seems to me that Metronet et al (who are these private companies, anyway?)need all the bloomin goodwill they can get at the moment! on the victoria line, at least, 'if it ain't broke, don't fix it', comes to mind). :mad:

gypsy-jane

:j I agree.. I have regularly received voucher refunds if I post in the customer charter form but NEVER when I have applied online.:j

the_gardener_2

sorry guys but i work for the outfit, just to give you an example someone paid for their spouses annual bus the other day with a very fat pile of vouchers, 500+ pounds worth, go for it

lamnicholas

From my experience, claiming online usually results in quicker processing of your refund voucher compared with sending via post.

I have made 50+ claims since 1994 and have never had a problem.

ollyshaw

Interesting, is there anyway I could do a similar thing for the tyne and wear metro system? I want to make them pay!

Olly

Former_MSE_Natasha

I've made 12 claims in the last four months and received a £3 voucher for each occasion. It's quite a straight forward process and takes about two weeks for the voucher(s) to arrive in the post.

Still have to make three claims for this week though...grrrr!

LondonDiva

The online system's a bit rubbish, but the paper system has never let me down. I've introduced all my colleagues to it at work and find the best way is to pick up a wodge of leaflets to keep in your desk drawer. It's annoying when you have to claim, but I paid 12 pounds of my last week's travelcard and it was very satisfying.

If you're anything like me, you'll just end up meaning to sort it out and never gettign round to it.

Remember that you should sort out the claim within 14 days of the delay