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Yet another talktalk complaint
MessyMare
Posts: 984 Forumite
in Phones & TV
Hello, I've already tried calling customer services but after 5 or 6 calls, I feel like I'm running round in circles so I'm throwing this out here in the hopes that the talktalk rep sees it and can help me.
I signed up for talk talk in early January; they sent an engineer on 11th February to connect me and said I should receive a router by this time. I called on 20th January because some paperwork said I had not ordered a router, even though this option was not offered to me; I was told this was automatic and there were just problems with the paperwork. The lady on the phone told me my router had definitely been ordered. Fast forward to the 11th February, still no router, line is connected. Gave it a couple of days benefit of the doubt; called again. I was told it would be there in seven days. I wasn't happy with this, but did not press the issue at that time. Seven or eight days later, still no router. I called once more, only to be told that the router had not been ordered, and whoever told me that this was automatic was wrong. I was told to wait for another seven days. Also in this conversation I queried a charge on my bill; this charge related to the first call I made to talktalk using the number in the welcome pack, which I was told was free. The person on the telephone told me that he would put a note on my account, and also told me that the fact that I had not been able to use my broadband for a fortnight would be taken into account and I would receive a credit on my bill.
Fast forward to today, I have received my first bill. I am still being charged for the phone call to customer services and there is no credit for the sub-standard service I have received. After making another call to customer services, I am told that the broadband is free and there is no way I would be receiving a credit on my bill. Not having broadband has cost me a lot of money in topping up a dongle, and I am so disgusted and disappointed with the service I have received, and after only a month with your company. Every person I have called has told me something different and I am at my wits end trying to sort this out. I am sincerely hoping that this can be sorted!
I signed up for talk talk in early January; they sent an engineer on 11th February to connect me and said I should receive a router by this time. I called on 20th January because some paperwork said I had not ordered a router, even though this option was not offered to me; I was told this was automatic and there were just problems with the paperwork. The lady on the phone told me my router had definitely been ordered. Fast forward to the 11th February, still no router, line is connected. Gave it a couple of days benefit of the doubt; called again. I was told it would be there in seven days. I wasn't happy with this, but did not press the issue at that time. Seven or eight days later, still no router. I called once more, only to be told that the router had not been ordered, and whoever told me that this was automatic was wrong. I was told to wait for another seven days. Also in this conversation I queried a charge on my bill; this charge related to the first call I made to talktalk using the number in the welcome pack, which I was told was free. The person on the telephone told me that he would put a note on my account, and also told me that the fact that I had not been able to use my broadband for a fortnight would be taken into account and I would receive a credit on my bill.
Fast forward to today, I have received my first bill. I am still being charged for the phone call to customer services and there is no credit for the sub-standard service I have received. After making another call to customer services, I am told that the broadband is free and there is no way I would be receiving a credit on my bill. Not having broadband has cost me a lot of money in topping up a dongle, and I am so disgusted and disappointed with the service I have received, and after only a month with your company. Every person I have called has told me something different and I am at my wits end trying to sort this out. I am sincerely hoping that this can be sorted!
Our greatest weakness lies in giving up; always try just one more time
0
Comments
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All I can say is wait until you try to leave them. You'll get same service plus more! I cancelled my contract with them in December. They are still charging me even though I have written confirmation from them that my contract has been cancelled. Have now complained to OFCOM who said I was amongst 100's of other complaints they receive weekly !There are only two things a child will share willingly - communicable diseases and their mother's real age0
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