Returning faulty item - Dabs.com

Aaaaant

I'm returning a faulty item to Dabs.com, which is about 9 months into its 12 month manufacturers warranty. Its a MemUp external hard drive that has failed. I've tried to get in touch with the manufacturer, which seems to be based in France - but got no response.

So Dabs have said I can return it to them, but I have to pay £7.95 for the postage of it - should I have to do this? Is there another way where I don't have to pay? It must be against some type of consumer legislation.

Thanks

IvanOpinion

I had to return a Lacie drive that failed and they wanted much more postage than that. I went down to the Post Office, bought a padded bag and sent it fully insured, next day AM delivery for about £5-6 which included the cost of the bag .. 3 day delivery was cheaper. Ask at the Post Office.

Ivan

KatieKins

Call trading standards, I have a feeling that if something is faulty, the cost is on them to collect it. Worth checking out just in case

deanos

I think the retailer is only responsible for p+p for the first few months im sure trading standards will clarify

stugib

deanos wrote:

I think the retailer is only responsible for p+p for the first few months im sure trading standards will clarify

I think you're right, but I'm equally making an educated guess from things I've picked up.

I think they are responsible for return postage if the contract is effectively cancelled, i.e. you reject the goods for a refund during the time you have available to inspect them (which is less that the first few months). After that, when they just have to repair/replace then I think they're not liable to pay for postage, but I'd have to try and look it up.

IvanOpinion

If it is any help, I managed to get Dabs to refund P&P as well (both directions). Ask them to do so as a gesture of good will rather than any other apporach

Ivan

kawanakya

IvanOpinion wrote:

If it is any help, I managed to get Dabs to refund P&P as well (both directions). Ask them to do so as a gesture of good will rather than any other apporach

Play nice and you'll get what you want, no doubt. Just don't go apesh*t because they are asking for £7.95 postage. It's a total over-reaction that will just make them unwilling to help. Plus, it'll give them a legitimate reason to ignore you. Then again, everyone already knows that...

There's nothing wrong with the seller trying it on. Customers do it all the time.