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Internet "slamming"

Just want to have a vent on behalf of my sister.


She's had no internet access since Sunday night. After loads of calls to AOL (her provider) she's worked out that her internet has been "slammed".

She now has to wait until the mystery internet stealer has finished transfering her account to them then AOL can transfer it back but until then she's stuck with no internet access.

Typically it's at a time when she really needs the internet :rotfl:

It's absolutely crazy that a company can do that with no permission.


Stelly
"Opportunity only knocks once.
It doesnt knock, knock again, then leave a note asking you to give it a call back when you've got your s*** together".
John Connolly

Comments

  • bcl999
    bcl999 Posts: 3,620 Forumite
    Is this what's known as "Slam, bam, thank you, ma'am"???
  • AOL would be able to tell who has put the request in and with internet you stay connect with your previous supplier until the new provider takes over (unless its going from Talk Talk or some SKY services to a BT line service, which means her phone has been taken over as well). So if she doesn't have a connection its because she doesn't have the login details to get connected.
  • split_second
    split_second Posts: 2,761 Forumite
    in my case pipex/tiscali waited till i moved to o2 and slammed my account back 2 weeks later and tried to charge me. with no active direct debit they struggled lol
    Who remembers when X Factor was just Roman suncream?
  • stelly
    stelly Posts: 402 Forumite
    From what my sister said AOL don't seem to have any idea who has done it.

    She did say that she's probably not going to go back to AOL as they have been absolutely useless.

    How can a company get away with doing things like this?

    How can they take over your internet without any permission from the person whose paying for it?

    Surely there must be rules they have to follow.

    I did read a thread in the internet access forum about it happening to someone else and this is what they said -

    "Before Christmas we had a letter telling us that our ISP (Freedom to Surf) had been taken over by Talk Talk. Letter stated that as we paid by DD then we need do nothing. Wasn't really happy about Talk Talk but thought would give it a go."


    This made me chuckle as I can't understand why you would want to stay with a company who has "stolen" your account. :rotfl:
    "Opportunity only knocks once.
    It doesnt knock, knock again, then leave a note asking you to give it a call back when you've got your s*** together".
    John Connolly
This discussion has been closed.
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