Raging at TT - can't even cancel!!!!

ManicMum

Hello

I am just so cross. I have been with TT for 3 years. after taking 2 years to sort out my broadband issues I have had enough. It has been fixed but just so fed up with them. Last Friday I called them and just as I got through to account leaving or whatever it called, they put phone down on me.

Anyway, I just phoned again and got through but the woman at the call centre (India I presume) just talked like a robot and we were going round in circles. It seems they are incapable of any independent thought and depending on what reason you give as wanting to leave, which she was very careful to extract, depends on what script you get.

She told me the bad customer service would not happen again and to give them one last chance. No!!!!!!! But we understand your frustration blah blah blah. Every time i said no, she repeated some more gobbledegook. In the end i said 'is this how you retain customers by wearing them down? So they get so fed up they put the phone down and stay with you?'. well it worked because I could take no more and I am quite a tough person in these matters. I expected them to offer me a deal or something not just offer me false promises of better service.

DO I need to put it in writing that i want to cancel because the people on the phones obviously aren't listening? And TT aren't listening if they think this is how to treat customers. They would probably double their market share if they actually cared but obviously too short sighted to see that.

Also can anyone recommend a provider that offers good service?

thanks:mad::mad:

antw23uk

Send them an email, write them a letter, cancel your direct debit and phone them again to cancel .... None of it will work to be honest but you should still do it all.

TT are the biggest load of rubbish i have ever dealt with. They should come with a health warning.

We ditched them when we mvoed. Went through all the motions of cancelling with them (It must have been my tone because we certainly didnt get more than two attempts to keep us as a customer so you will need to be TOUGHER)

I still get emails once a month telling me my bill is ready to view. I gave up a few months back telling them i am no longer a customer.

The DD was cancelled and i have since closed that account (for other reasons) and we have now moved house. Apart from the email i get once a month i think that seems the only way to escape them.

Good luck and cancel that DD

ManicMum

cheers. felt like groundhog day. really wanted to reach down the phone line and strangle the woman. TT have really lost the plot. But are the other companies any better?

I accidentally cancelled my DD once and they were straight on my case but couldn't fix my broadband for 2 years. Kept asking me to do stupid things like check I had a pulse. Ghastly people.