Big Problem - Please Help

Joshdog

I am an avid user of MSE and last night I posted my first Saving Thread. However, the computer just froze. I left it a few minutes buy nothing happened. I therfore came out of MSE and shutdown. When I opened up again I could not get into MSE but it comes back with the 'The page cannot be displayed' - I have tried all the advice on that page. All other sites are OK but not MSE. I have tried going in through various search engines and the address bar but no luck. I therefore thought there was some wrong with the site but as you can see I got in through my computer at work. Can someone please help - I am getting desperate!!

woo

when you get home download ccleaner (http://www.ccleaner.com/) run that and see if it helps.

Joshdog

woo - Tried your ccleaner suggestion - thanks. It ran well and deleted a number of cookies. But I still can't get into MSE, even after rebooting.
Any other suggestions?

PS I am RASing in on the works computer from home - thats how I was able to test my home computer.

Chippy_Minton

It could be caused by your ISP, or the routers between your ISP and the MSE web server.

What happens if you ping the MSE IP address 213.129.77.16 ?

Try accessing https://www.moneysavingexpert.com with a different ISP, e.g. a dial-up account.

johnmc

You don't say whether you removed ALL Cookies. Also delete all Temporary Internet files and all Off Line content.

Your computer won't then have a "local copy" and will need to download the page.

spacker_2

I would also try flushing the DNS resolver cache its very easy to do.

Start, Run, type cmd then hit enter then type ipconfig /flushdns then hit enter on your keyboard and then type exit and hit enter.

Now try the site!!

crox

Are you using ie, firefox or some other browser?

Joshdog

Folks
I have tried all your suggestions and still no luck. When I tried the ping test it came back with no response.
I am using ie.
I've have got in touch with my ISP (plusnet) and they have suggeted a test which I will carry out when I get home tonight.
I will keep you informed, but thanks so much for all your help.

Joshdog

Pleased to say I am now up and running - it was a problem with the ISP. Thank you all who posted suggestions.