BG the worst company ever

homerfood

I recently had a new prepayment electric meter fitted the key token type, anyway i recieved a letter from BG saying i was owe them £150 as my meter had been set at the wrong tarriff. I have sent a number nof emails to them and it seems the debt is being collected via my meter weekly. It was only about 4 weeks before the new meter was fitted that my last reading was taken, am i right in saying it is the meter readers that change the tarriff on the meter? as reading are regularly taken so there is no excuse that they couldnt gain access to the property. Also i have asked them twice to send me copies of my electrical statements and they are ignoring me, the last statement i got was two years ago. the following is some of the emails i got back from them...

Dear Miss Muir



Thank you for your enquiry regarding your electricity account. Please accept my apologies for the delay in replying.



I am sorry that the letter you received has caused some confusion. This letter was a standard issue and does not take into account the circumstances of each individual account.



The outstanding balance has accrued on your account over a period of time. This is because the unit price set on the meter was less than the current published unit price being charged. All price changes are detailed in the national press, and a mailshot is sent to our customers. The meter should have been updated at the relevant times, but unfortunately this did not happen. I am sorry for any inconvenience this may cause.



It has been agreed with Ofgem and Energywatch, that any charges accrued over the last twelve months, should be collected through the meter. Any charges accrued before this time should be removed from the account. As it is difficult to calculate an exact figure, an average amount has been added.



Once again, please accept my sincere apologies for any inconvenience this matter may have caused.


I hope this information is of help.

Kind regards

Diane Payne


and............

Dear Helen

Thank you for your recent email regarding your electricity prepayment account. I apologise for the delay in replying to your enquiry.

I note the points you have raised and write to advise you that the reason there is an outstanding balance on your account is due to incorrect tariffs on your meter.

I am sorry that you were not informed of the changes to the meter at the appropriate times. Unfortunately, as the electricity has been used, the balance on your account will need to be repaid. I confirm that a weekly recovery rate of £5.00 had been set on your meter to allow you to repay the balance.

You will receive your final bill which will show the exact balance on your account.

If you have any further queries please do not hesitate to call us on 0845 955 5600*. We are open between 8am and 8pm, Monday to Friday and between 8am and 6pm on Saturdays.


Kind regards

Deepali Khanivadekar

house.co.uk - the online home of British Gas and Scottish Gas

I lost my purse in may which had 40 pounds worth of p/cards in it so it should have been in credit anyway, i am banging my head of a brick wall with them.....if they would sent out the statements at least i could check that way. I dont know what to do...............but i am not going to just pay it as i think they are taking the p*ss with this bill.
Any advice welcome.:mad:

masonic

Last I heard, Energywatch was fully on the side of the customer when it came to prepayment meters that had not been updated to reflect price increases. Complain to them. You will probably find that your "debt" will be written off.