Continuing water leak from the flat above me, what is the next step?

dansdan

Good day all,

I'm looking for a bit of follow on advice...

In May 2010 (yes, nine months ago) I had, and still have, a waste water leak coming into my flat from the flat above. I let the above tennant know, and he said he'd deal with it. He didn't, so I went to his letting agent to inform them. They knew nothing, and began to take action. The tennant above was not being co-operative to them, RE lack of communcations or access. The letting agent claim they have sent plumbers round, but nothing has been resolved. I have kept the pressure on them to get things sorted, and I kept getting "we're having difficulty getting hold of the tennant", or "we can't get access". In January I informed the local authority's Environmental Health dept, who said they would contact the letting agent.

Following this I was told by the letting agent that a drainage specialist would be coming, and he did. This was the first person I have seen with regards to this, and he saw the waste water coming in - but couldn't do anything because they weren't his "kind of drains". The letting agent was informed of what was happening. A week ago I asked for a further update and the letting agent didn't know if a plumber had been sent or not, and that the tennant couldn't be contacted and that they couldn't get access. I called them earlier on today and they still didn't know if anyone had been sent.

Throughout the whole incident my Insurance Company have been informed, and I have kept a diary of all conversations and observations. I also have Legal Assistance with the policy, and am not afraid to use it!

So... after nine months of being very patient, is it time to bring out the big guns - and should I let the letting agent know I am doing this? I am tempted to arrange a meeting with the manager of the letting agent, armed with photos, diary and a sample of what is coming through my ceiling! :mad::mad::mad:

Any advice on the next step, and turning up the heat?

Thanks in advance...

anotherbaldrick

Get your insurers to submit an interim claim to the above tenant via the letting agent for damages and repairs. That should bring the pains on.

diable

Waste? You must be able to use some health and Safety angle especially with the local authority as well as the Human Rights act that breaches your enjoyment to your property.................

baldelectrician

I didn't notice you live in Ayrshire

The local councils usually have private sector liason officers who deal with rogue landlords and letting agents

pm me and I will try and give you someone to contact

there is also phrp Scotland