We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Mobile Phone Providers - Disclosure of Call made

Options
This is the scenario - a person is blamed for making a malicious call on his mobile to another number. That person then claims that he has called his mobile phone provider and has asked them to confirm over the phone (with loudspeaker on, so that others can hear) that he did NOT make that particular malicious call to that other number.

Maybe some forum members that have worked in mobile phone call centres can confirm that this would or would not be possible to do.

Any opinions or knowledge in this area would be appreciated.

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 12,712 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    One option is to check the Mobile Bill, assuming they have itemised billing and show them that ?
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • esuhl
    esuhl Posts: 9,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    abc123456 wrote: »
    That person then claims that he has called his mobile phone provider and has asked them to confirm over the phone (with loudspeaker on, so that others can hear) that he did NOT make that particular malicious call to that other number.

    A telco should be able to advise whether a call was made or not. But this mystery person could have called his mum and asked her to confirm over the loudspeaker that the call had not been made, when it actually had. Who knows?
  • abc123456
    abc123456 Posts: 352 Forumite
    One option is to check the Mobile Bill, assuming they have itemised billing and show them that ?

    Yes, thst would be an option later when the bill is received, however I was wanting to know whether a customer service person would disclose that directly over the phone the day after the call was allegedly made.
  • abc123456
    abc123456 Posts: 352 Forumite
    esuhl wrote: »
    A telco should be able to advise whether a call was made or not. But this mystery person could have called his mum and asked her to confirm over the loudspeaker that the call had not been made, when it actually had. Who knows?

    Thanks for that. Yes, I suspect that another person was on the loudspeaker and not a mobile phone provider "person".

    Anyway, this will remain a mystery. The person who initiated the call to the mobile phone provider asked the "customer service person" if he had made a call to any of 3 organisations. He referred to the organisations by name and not by number..but apparently the "customer service person" came back almost immediately to confirm that no calls had been made.

    I find this highly unlikely that a customer service person would even entertain looking up the relevant number on some phone directory, let alone 3 and checking the account, to tell a customer over the phone that he had not made the calls. Anyway, as I said, maybe we will never know if this person was truthful or not, or if the mobile phone rep was a real one.

    Thanks to all who replied.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.