Where do I stand legally?

fluffnutter

~*~Louisa~*~ wrote: »

oh every BT issue has been sorted well after emaling the ceo but you can not contact high end complaints directly it takes months to get to them but one email to ian livingstone and your first contact gets to them. or to other departments higher up as needed, phone the customer service and you will get a grunt who can not even give you a superviser

And origanally it was one problem which took about 6 months of reporting it every other week (It was an on off fault and by the time they sent someone out it came back on, then a day or two later would start again and we would start the process again, they kept denying a problem till one day they came out when it was still messing up and they traced it back to the exchange) we would of gotten rid of BT along time ago but the broadband we are with need a bt line

Indeed, that's the problem isn't it. BT own the network so regardless of service provider every ADSL connection you have will go through BT.

~*~Louisa~*~

Thanx for your help BT just phoned and have refunded me the charge in full!