Complain by email or phone?

Earlier tonight I found a plaster in a tin of Heinz soup and want to let them know about it. I'm not looking for any compensation or anything like that (after all it's only a 80p tin of soup).

I do think they should be made aware of it though as it wasn't even one of the blue plasters I thought anyone preparing food needed to use if they needed a plaster.

Would you email or phone them? Also would you keep said plaster in case they ask for it?
If At First You Don't Succeed, Call It Version 1.0 :D
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Comments

  • dreavi
    dreavi Posts: 143 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    Ugh I feel ill just thinking about it. Keep the plaster and phone that number on the can, the customer care helpline or somesuch. They are manning a phoneline about beans and soup so would probably welcome the distraction.

    OT explain what happened and see what they say, will probably send you a voucher or something
  • hoyles10
    hoyles10 Posts: 1,283 Forumite
    dreavi wrote: »
    They are manning a phoneline about beans and soup so would probably welcome the distraction.

    :rotfl::rotfl:

    That comment has made me chuckle at the end of a pretty poo day :D
    If At First You Don't Succeed, Call It Version 1.0 :D
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You maybe dont want compensation but you are at least entitled to your money back for the goods.

    Keep the plaster, yak, if it was on someones finger it must have been on an open wound on somebody, the mind boggles.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • hoyles10
    hoyles10 Posts: 1,283 Forumite
    Maybe someone will post in a couple of days that they found half a finger in a tin of beans and sausage :D
    If At First You Don't Succeed, Call It Version 1.0 :D
  • JulieElizabeth
    JulieElizabeth Posts: 1,981 Forumite
    Contact the local paper
    NO MORE HANDWASH GLITCHES PLEASE :D:D
  • Leory
    Leory Posts: 386 Forumite
    Contact the local paper

    why contact the local paper?
  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    Give them a ring and ask them what their process is. Hang on to the plaster. They might want you to send it to them. Apparently they do DNA analysis on it, then shoot the member of staff whose plaster it was.
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
  • vuvuzela
    vuvuzela Posts: 3,648 Forumite
    Give them a ring and ask them what their process is. Hang on to the plaster. They might want you to send it to them. Apparently they do DNA analysis on it, then shoot the member of staff whose plaster it was.

    I always wondered what the 'sausages' with beans were made from...
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    Was the plaster blue?
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • CoolHotCold
    CoolHotCold Posts: 2,158 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    pimento wrote: »
    Was the plaster blue?
    I do think they should be made aware of it though as it wasn't even one of the blue plasters I thought anyone preparing food needed to use if they needed a plaster.



    Jeezz, re-read op
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