Help! One of the wheels fell off my Quinny Zapp!

rosie383

One of the rear wheels has fallen off my quinny zapp. I have no instructions for it as it was gifted to me on freecycle. I have tried everything I can think of and still it won't stay on. Apparently this is a common problem, so I'm hoping someone can tell me how to fix this please.

Cat1

Ring the manufacturers helpline, they are usually really helpful. Just don't say it's secondhand xx

rosie383

Thanks. That's a good idea. My dh has done something to our pc and disabled adobe or something. I have managed to find instructions, but every time I try to scroll down to the relevant page, it says it's not a supported document or similar, and turns the programme off!!!! Been driving me nuts for hours now.

rosie383

I went on their site but couldn't get any instructions. I have emailed them, so will wait to see if I get any reply.

Violetta_2

There is info here & here on a handy website called fixya, something to do with a grey clip. Probably easier to click on the link's than to understand my rubbish instructions.

rosie383

Thank you for that. i have looked at those instructions, but still can't get the wheel to stay on!

DianneB

Hi, try ringing customer services at Dorel Uk (Bury St Edmunds) they import all the Quinny's into the country and they are very helpful. Just don't tell them it's second hand.

rosie383

Ok. Thanks I will try that. It was their site I emailed yday.

shelley_crow

i had this problem with mine, there is a release clip to take the wheels off. get a fork and make sure the clip isn't stuck to the release position. stick the whee; back on and it should click back into place.

rosie383

Thank you. Quinny were very good and sent me detailed and picture instructions to put the wheel back on. It is on now, but a bit wobbly. I will try using it today, but am not hopeful. There were bits of metal like washer-type things which were all buckled and broken. I think maybe if I can slot something similar on to the axle, it may be more stable.