Santander on credit file

WLITC

I wonder if someone can help. I'm not quite ready to clean-up my file properly yet (get AD in a few weeks), but I was just looking back at the Experian Credit report I got at the end of last year and while all my others debts appear to be marked as defaulted, the Santander one isn't and oddly looking at the status history, it suggests I have only been late once. Now if I recall correctly I was never late/missed a payment and I assume that this one (1) in the status history is perhaps the month I went BR and I guess officially made my first missed payment? Even if thats the case, why is it showing (0) for all the other months, which suggest payment is up to date?

The other thing and I only noticed it this month, is that they are continuing to increase the balance. I get monthly statements off Santander (no threatening letters, just statements) and noticed for the first time that the balance on each statement has risen.

So how come Santander haven't marked this account as in default? As I mention about, I have no contact from them except for the statements, but hearing other people's bad experiences with Santander, I'm a little worried that if the account isn't marked as it should be then perhaps as a certain point they might sell on the debt. I've copied and pasted the entry below (some numbers/detailed changed for privacy).

JOHN DOE, ADDRESS, POST CODE
Date of Birth 00/00/00
SANTANDER PERSONAL LOAN Budget (Revolving Account)
Started 00/00/00 Balance £5500
Montly payments £199 over 999 months Status History 0000000010000
In the last 36 months of account activity, the number of 1-2 is 01 and the number of status 3+ is 00.
File updated 1/11/10

Any thoughts? Do I need to do anything?

dojoman

As long as you include them in your credit file clean up when you do it there is nothing to worry about, if they sell it on before then just include whoever has bought the debt in your clean up. This happened to me with Citi who sold a debt to Cabot halfway through my BR.

WLITC

dojoman wrote: »

if they sell it on before then just include whoever has bought the debt in your clean up. This happened to me with Citi who sold a debt to Cabot halfway through my BR.

Well avoiding a possible sell on is why I was thinking I should do something now. I really don't want so some crappy DCA suddenly writing or trying to ring me.

As it'll be another 3 months or so before I can do the full clean-up, could I do a clean up just for Santander to avoid any possible sell on? I was thinking I could send (just after discharge) an edited version of this template? (together with my original BO and print out of my AD confirmation form the insolvency site, or possibly a letter from the OR) to Data Control Officer at Santander?

Tupperware_Queen

santander have been informed on no less than 15 occasions about my BR. They still phone or write at least once a week....they are a pain in the bum!

WLITC

Tupperware_Queen wrote: »

santander have been informed on no less than 15 occasions about my BR. They still phone or write at least once a week....they are a pain in the bum!

Yikes, thats worrying. I'm fortunate at least that I don't get any calls or hassle from them. Might give them a call tomorrow and ask whether they have it marked on their system as defaulted and that I'm BR. Even though there doesn't appear to be a default date on my credit file, I'm assuming they must have marked something on my account (I called and told them I was BR and sent them a copy of my BO within a day or two of my court date) otherwise they would have surely been chasing me for payment too. Anyone have the direct contact number for the BR dept?

Tupperware_Queen

sorry, no, but when they ring this week I'll ask them :rotfl::rotfl::rotfl::rotfl:

ian_h

welshladinthecity wrote: »

I wonder if someone can help. I'm not quite ready to clean-up my file properly yet (get AD in a few weeks), but I was just looking back at the Experian Credit report I got at the end of last year and while all my others debts appear to be marked as defaulted, the Santander one isn't and oddly looking at the status history, it suggests I have only been late once. Now if I recall correctly I was never late/missed a payment and I assume that this one (1) in the status history is perhaps the month I went BR and I guess officially made my first missed payment? Even if thats the case, why is it showing (0) for all the other months, which suggest payment is up to date?

The other thing and I only noticed it this month, is that they are continuing to increase the balance. I get monthly statements off Santander (no threatening letters, just statements) and noticed for the first time that the balance on each statement has risen.

So how come Santander haven't marked this account as in default? As I mention about, I have no contact from them except for the statements, but hearing other people's bad experiences with Santander, I'm a little worried that if the account isn't marked as it should be then perhaps as a certain point they might sell on the debt. I've copied and pasted the entry below (some numbers/detailed changed for privacy).

JOHN DOE, ADDRESS, POST CODE
Date of Birth 00/00/00
SANTANDER PERSONAL LOAN Budget (Revolving Account)
Started 00/00/00 Balance £5500
Montly payments £199 over 999 months Status History 0000000010000
In the last 36 months of account activity, the number of 1-2 is 01 and the number of status 3+ is 00.
File updated 1/11/10

Any thoughts? Do I need to do anything?

Is this an old cahoot account?

If so I have just been AD'd and my file shows Santander have settled the account (no mention of default anywhere) and the number of late payments has increased to 3.

By my reckoning this is better than another account marked default so will probably not include it in the clean up.

fermi

welshladinthecity wrote: »

JOHN DOE, ADDRESS, POST CODE
Date of Birth 00/00/00
SANTANDER PERSONAL LOAN Budget (Revolving Account)
Started 00/00/00 Balance £5500
Montly payments £199 over 999 months Status History 0000000010000
In the last 36 months of account activity, the number of 1-2 is 01 and the number of status 3+ is 00.
File updated 1/11/10

Any thoughts? Do I need to do anything?

It' still show an outstanding balance, so won't come off your credit report.

It at least needs to be marked as settled/satisfied. In doing that, they will most likely have to mark the default as well. In fact, as long as it's no later than the BR date, then it's probably best they do.

So yes, a tweaked version of the clean-up letter once discharged is probably best.

I don't know what the deal is with Santander? They seems to be in denial somewhat regards people going BR? Or they are just completely incompetent?

philnicandamy

i'd go for option B

fermi

http://www.bbc.co.uk/blogs/watchdog/2010/09/santander_service.html

fermi

Oh, and they took over Abbey National, who were one of the worst banks on customer service according to previous Watchdog surveys of customers.