RSA E Choice nightmare

adamc260

Working in Insurance has opened me eyes up to some companies I'd go with and some I wouldnt... The problem with large companies is usually high turn over of poorly trained staff, very target focused environment, not particularly good pay = bad customer service for you and I.

MyUtopia_2

Can I just add as someone who works in insurance. Write a letter to the customer complaints department (which by law has to be in the policy booklet). In you letter add these magical words "The treatment I have received in dealing with this claim is not fair or reasonable and breaches 'Treating Customers fairly' regulations. As such I am requesting compensation.'

You should be able to walk away with about £100 compensation.

undaunted

I took a policy out with this lot last year. Having tried to change the car on line it won't accept it (despite happily quoting as a new policy for the same car - they admit via email there are technical issues with the website). Customer service phone no. is only open during office hours - thus defeating the convenience angle they claim to offer. All in all come renewal (if not sooner) I'll be ditching this shoddy service & suggest anyone considering them doesn't base their decision on price alone - it's taken me far more time & trouble to make a simple change than the £40 / £50 saving I made on a high street broker quote was worth

dobbadobbs

undaunted wrote: »

I took a policy out with this lot last year. Having tried to change the car on line it won't accept it (despite happily quoting as a new policy for the same car - they admit via email there are technical issues with the website). Customer service phone no. is only open during office hours - thus defeating the convenience angle they claim to offer. All in all come renewal (if not sooner) I'll be ditching this shoddy service & suggest anyone considering them doesn't base their decision on price alone - it's taken me far more time & trouble to make a simple change than the £40 / £50 saving I made on a high street broker quote was worth

Hi all,

My renewal is due on the 31st September with this lot. Will my policy expire then and I can go elsewhere or will it be auto renewed?

I can't see anything on the site bar 'we will contact you when your policy is due to expire'

Does anyone have any experience of renewal?

mikey72

If they are like the rest, they'll send you a letter a few days before, with a vastly inflated price, and advise you if you don't contact them you'll be auto renewed.
I would phone them in a week or two, ask the price for renewal, then shop around.
It's likely you'll get a much better price if you move.
Phone them, and confirm in writing if you do decide not to renew, otherwise the instructions tend to go missing.

dobbadobbs

mikey72 wrote: »

If they are like the rest, they'll send you a letter a few days before, with a vastly inflated price, and advise you if you don't contact them you'll be auto renewed.
I would phone them in a week or two, ask the price for renewal, then shop around.
It's likely you'll get a much better price if you move.
Phone them, and confirm in writing if you do decide not to renew, otherwise the instructions tend to go missing.

Cheers for the reply mate, will do. :beer:

magpiecottage

mikey72 wrote: »

Phone them, and confirm in writing if you do decide not to renew, otherwise the instructions tend to go missing.

Get proof of posting (free from Post Office) and hang on to it. If push comes to shove the Financial Ombudsman will accept it as proof of delivery two working days later.

Do NOT go for Recorded Delivery because if Royal Mail do not bother to get a signature (which in my experience happens about half the time), RSA will be able to point to the absence of proof of delivery as evidence that it never arrived.