Serious Talk Talk Problem. Please help!

tigger47

This is a brief explanation of the problem I have regarding TT.
I was making almost constant weekly calls to Talk Talk, trying to get them to get call waiting, 1571 and 1471 working on my account, (as I was paying for them in my call package) and they could NEVER seem to get them activated at all. Every time I called they checked my account and confirmed that these were NOT activated. They would then assure me that these WOULD be active within 72 hours of the call. This never happened! Every time I called it would be the same complete waste of time, and most of the time the call was spent with them repeating themselves over and over due to the fact I could just not understand what they were saying, or in other cases they could not understand me. This obviously made EVERY call very frustrating and totally pointless.
Eventually in September 2010, I had had enough. As I had been a TT customer for approx 4 years, and was paying for services I was not receiving, I decided to change back to BT, as they were offering a very good deal. I contacted BT and they asked for my details and said they could change everything for me and give me a date when I would be connected with them (BT).
I received a bill from TT and paid it in full on Sept 27th 2010. I was informed by BT that they had sorted everything, and I would be connected on October 8th 2010. Which I was.
Everything was fine. until in January 2011 I started receiving calls from a debt collection agency who informed me that I owed £81. After a lot of messing about, I found out that the debt had been passed to them from TT. I explained what had happened, and they agreed that until it was sorted out with TT, they would cancel the debt and send it back to TT.
I then contacted TT to find out why this debt collection agency had contacted me, and they said it was because I had not paid my final bill, and that I had been charged for terminating my contract before the 18 months had expired.
I explained that I had not received anything after the bill I paid in September and also asked when this contract had been renewed, as I had never been sent a contract of any sort, or any other notification whatsoever. TT said that I had agreed the new contract in a telephone conversation with one of their operators.
I asked them to supply evidence of this contract, copies of the final bill that I never received along with any reminders that they had apparently also sent me. I have not received any of this, and no other contact whatsoever from TT since that conversation.
In the last few days though, I have began receiving calls from the debt collectors again.
I just want to know what I have to do to get this sorted out.
Many thanks to anyone who may have some help or advice.

Td-eye

I would raise this matter (cut and paste your post above even) on the Talktalk members forum, they are much better than the overseas phone helplines who as you say, can't even understand you half the time !

The forum might even have sorted your orginal 1471/1571 problem, who knows.

tigger47

Thanks for the reply.
Where and how can I get on the "TalkTalk members forum" I am no longer with TT, or does that not matter?
The 1471, 1571 problem was just a small part of why I left TT, I now have them working fine with BT.
The main problem is with the debt collectors, and the fact that TT have not sent any correspondence whatsoever since the last telephone conversation in which they said they would be sending me copies of contract, final bill and all reminders and anything else they had apparently sent.
I have still received nothing at all!!!
I am obviously reluctant to phone them as it will most likely be another wasted call, trying to get my point understood, and them saying they will do something, and then not!!
Any ideas????
Thanks

Ypaymore

You should be able to contact the TT Company Rep via this thread https://forums.moneysavingexpert.com/discussion/3029438

Heinz

Write to TT's CEO (copy to the DCA) explaining in detail why the account is in dispute and giving them a specific and reasonable time (e.g. 14 days) to provide the information you require.

http://www.moneysavingexpert.com/shopping/how-to-complain

antw23uk

I had a similar experience when leaving TT. We went through the final bill and that was all paid. I then continued to get the monthly email saying my bill was ready to view. I gave up calling them to tell them i was no longer with them and now have the email address as junk so it goes straight into the junk folder.

We have moved now and the account the DD was set up with is now closed so no threatening letters from debt collection agencies so i do sympathize with you. They seem to be completly and utterly rubbish.

Good luck.