Backlog from estimated bills - will we be charged at current rates?

scophie

mrscairns wrote: »

Hi,

Having a young family I had got behind with submitting my meter readings to Ovo. I have now checked and we have used quite a lot more gas than they had estimated us to use (if my calculations are correct, we've used 15556 more kwh than they estimated, which at our current rate of 3.11p/kwh works out at nearly £500 ).

My big question is, will we be billed for this at current rates - which obviously are higher than they would have been when we actually used a lot of the gas? If we are, do I have any redress to ask them to charge us at an older rate?

I know I should have been checking and submitting readings; on the other hand, I am a bit cross and confused that since joining Ovo 17 months ago we have *only* had estimated readings on our bills, despite the fact that several meter readers have been in the house to read them during that period. I don't understand why Ovo have not updated their estimated reads to take into account these actual meter readings.

I am now planning to switch to a cheaper supplier (British Gas WebSaver 11 - Dual Fuel is the one which keeps coming up on comparison sites). However I guess we will have to clear our debt with Ovo before we can switch? Or can we leave before we have paid them off?

Thanks for any help/info you can offer.

hi just wanted to say that the meter reading people that you had in your house are called lowri beck they are contracted by ovo to read your meter they supply these reading to the national database they are never shown on your statements with ovo as i found out