Lloyds TSB - 11 years old Current Account/Loan - Bank Charges

DailyClicker

Hi,

My mother opened a bank account with Lloyds TSB in around 1976. She started to face financial difficulties in the 1990's, and was advised by the bank to take out several loans to pay off the Lloyds TSB credit card she had.

She cannot remember the exact dates that the loans were taken out, but went into Lloyds TSB today, and they found records of them on their system when performed a search but did not want to give out any print-outs or information.

She has found a statement in July 2000, which contains Overdraft Interest/Usage Fee charges, Unpaid DD Charges, Unpaid Personal Loan charges, fee for TSB Select, which come to £140.72, despite having written to them on April 20th 2000 asking them to cancel all DD/standing orders following advise from Credit Consumer Counselling Service, as the charges were making it much harder to clear the debt and was causing hardship in the family.

I have used the template for the Data Request for the following:

"This should include, but not be limited to all transaction lists, agreements, notes made on my account and copies of letters relating to my account."

Does anybody know how long Lloyds TSB hold the information about charges for, and what the chance of her being able to reclaim some of them?

Look forward to your replies and assistance.

DailyClicker

Would she have to send off two separate Data Request for charges applied to her current account, and her credit card?

zppp

DailyClicker wrote: »

Would she have to send off two separate Data Request for charges applied to her current account, and her credit card?

It depends on whether their cards division is separated to their current accounts. I would suggest sending the SAR and see what you get back. Transaction lists may come separately though.

zppp

DailyClicker wrote: »

Hi,

My mother opened a bank account with Lloyds TSB in around 1976. She started to face financial difficulties in the 1990's, and was advised by the bank to take out several loans to pay off the Lloyds TSB credit card she had.

She cannot remember the exact dates that the loans were taken out, but went into Lloyds TSB today, and they found records of them on their system when performed a search but did not want to give out any print-outs or information.

She has found a statement in July 2000, which contains Overdraft Interest/Usage Fee charges, Unpaid DD Charges, Unpaid Personal Loan charges, fee for TSB Select, which come to £140.72, despite having written to them on April 20th 2000 asking them to cancel all DD/standing orders following advise from Credit Consumer Counselling Service, as the charges were making it much harder to clear the debt and was causing hardship in the family.

I have used the template for the Data Request for the following:

"This should include, but not be limited to all transaction lists, agreements, notes made on my account and copies of letters relating to my account."

Does anybody know how long Lloyds TSB hold the information about charges for, and what the chance of her being able to reclaim some of them?

Look forward to your replies and assistance.

Most financial organisations will follow the Data Protection Act and hold information for six years. Some have records spanning longer than six years.

As for the question about charges, I suggest you read the reclaim guides (link at top of the page), which details the claims processes for credit cards and current accounts, as they are quite different.

It also provides some useful information on financial hardship in the bank charges guide.

DailyClicker

Thanks for replying, could you have a look at the SAR below and let me know if it's the right one to send to them to request the details about each of the charges.

I am writing to request that you forward me a copy of all data held by your organisation about me for both current and closed accounts. This should include, but not be limited to all transaction lists, agreements, notes made on my account and copies of letters relating to my account.

This request should include any data held for more than 6 years as under the Data Protection Act there is no time limit for information requested. If you do not hold data for a period longer than 6 years I also request confirmation of this in writing along with your methods used for disposal of such information to comply with the Data Protection Act stating the name and contact information of your registered Data Controller and Code Compliance Officer.

I look forward to your response within 40 days, as Lloyds TSB Bank is obliged to reply within this time under the Data Protection Act. If not I shall seek remedy from the Information Commissioner. I enclose the statutory maximum fee of £10.


I've just had a read of the Credit Card charges reclaiming section, and it says the 6 years is the maximum time you can go back. My mother cancelled her credit card in July 2000. Does this mean she is not entitled to claim the credit card charges back?

zppp

DailyClicker wrote: »

Thanks for replying, could you have a look at the SAR below and let me know if it's the right one to send to them to request the details about each of the charges.

I am writing to request that you forward me a copy of all data held by your organisation about me for both current and closed accounts. This should include, but not be limited to all transaction lists, agreements, notes made on my account and copies of letters relating to my account.

This request should include any data held for more than 6 years as under the Data Protection Act there is no time limit for information requested. If you do not hold data for a period longer than 6 years I also request confirmation of this in writing along with your methods used for disposal of such information to comply with the Data Protection Act stating the name and contact information of your registered Data Controller and Code Compliance Officer.

I look forward to your response within 40 days, as Lloyds TSB Bank is obliged to reply within this time under the Data Protection Act. If not I shall seek remedy from the Information Commissioner. I enclose the statutory maximum fee of £10.

Letter is absolutely fine and should suffice.

[QUOTE=DailyClicker;41701900I've_just_had_a_read_of_the_Credit_Card_charges_reclaiming_section,_and_it_says_the_6_years_is_the_maximum_time_you_can_go_back._My_mother_cancelled_her_credit_card_in_July_2000._Does_this_mean_she_is_not_entitled_to_claim_the_credit_card_charges_back?[/QUOTE]

It is less likely that they will if they follow the industry standard of 6 years holding data.

antibanks123

My husband has been with TSB for 11 years and is now at his limit of an £1,900 overdraft with all the charges you have mentioned above. It is because of these charges he is at his overdraft limit, but as always they keep adding on more charges. We are just about making our morgage each month. we dont drink or smoke and have three young children to support. I have recently closed 3 other TSB accounts down because of what has happened. Is this legal for them to keep taking this money from us, knowing the situation we are in?

zppp

antibanks123 wrote: »

My husband has been with TSB for 11 years and is now at his limit of an £1,900 overdraft with all the charges you have mentioned above. It is because of these charges he is at his overdraft limit, but as always they keep adding on more charges. We are just about making our morgage each month. we dont drink or smoke and have three young children to support. I have recently closed 3 other TSB accounts down because of what has happened. Is this legal for them to keep taking this money from us, knowing the situation we are in?

It is legal, but if you feel that you feel that you are in financial hardship, I suggest you read this article; http://www.moneysavingexpert.com/reclaim/bank-charges