turbo on car went just mins after getting it

jamesey

hi i bought a ford galaxy tdi on the 20th of dec with 3 months warrenty , on my car invoice the dealer wrote 3 months warrenty and he said the booklet would follow this was in the deal on the car
on driving it home the car went into limp mode as i turned the car off and back on it reset all was well but then mins later it did it again , i rang him straight away he said bring it back after the hols in the new year as everyone was on hol at the garage , on him taking the car back no faults was found on my diesel he used up driving it about:mad:
he said it was prob due to the cold weather we had had , it was on the forcourt for a month through the cold spel
anyway it did it again at the end of jan , so he asked the garage next door to have a look , they plugged it into there machine and the dealer said there was no faults again but when i went to the garage to pick my car up the mechanic said there was a turbo boost problem , i runs the dealer straight away and he said the mechanic never said that to him , he said if it does it again he would put me a new turbo on the car , it had a fuse box wire fire that he paid for in feb at a cost of about £100 , but also in feb it did the limp mode turbo boost fault again so this time i took it straight to the garage in limp mode and the fault came up on the machine but now hes saying hes not paying for anymore on the car and ive got to pay to fix my turbo , basiccly it needs taking off and de carboning and refitting (a common problem on these cars) , but now hes saying hes loosing money on this car , and i forgot to mention that we have never recieved any warrenty booklet yet even though ive asked him several times since dec.
i think its never been under any warrenty or why would he say hes no money to repair my car , hes saying its wear and tear and any warrenty will not touch the turbo
but my argument is its done it from day 1
my wife has asked him for the warrenty name and he said he will send us a blank copy out but this isnt good enough we want our actual warent for our car ,
ive only got a few weeks left what should i do:mad::mad::mad::mad::mad::mad:

squack

set it on fire? :T

emmell

Ring Consumer Direct/Trading Standards or visit Citizens Advice, and inform the garage that you are ringing them.
ML.

jamesey

just an update consumer direct have asked us to write to him telling him our problems and give him 7 days to reply if he doesnt we have to ring them back and they will let trading standards deal with him , i bet hes got away with this so many times before diddling people .
the 7th day is thursday tommorow

jamesey

also i didnt put in my 1st post my wife rung up the garage before sending the letter and hes admitted theres no warrenty and the warrentys with him , hes just been paying for the stuff on it ,so hes lied to us about the proper warrenty company , he still says the turbo isnt on warrenty , but like i say it did it within 5 mins of us picking the car up , its now done it 7 times , the crook , were so angry i bet ts dont do a thing and he will get away with it , we cant afford to take him to court so were hoping on trading standards

gnaril

Hey OP>

The car is clearly not of a satisfactory quality and Im sure with the assistance of Trading Standards they will either pursue the retailer to fix the car to the required level or advise you into taking action via small claims etc against the retailer.

At the end of the day you have purchased a car to drive, it is not in a driveable condition and you will need to pursue fully via the sale of goods act.

Even regardless of the warranty and the timescale left on that its more of a side issue, the car has been sold with faults and therefore is required to be rectified. Of course cost, age of car, condition etc will come into you. No judge really is going to accept that you paid for a car advertised, sold to you in perfect working order and repairs costing XXXX are required almost instantly.

COnsumer direct/TS should see you right.

Did you pay any amount on your credit card. If you have you potentially will have an easier ride issuing a claim under Section 75 of the Consumer Credit Act.

All the best

jamesey

no the car was a straight swap , i swapped my 05 plate mondeo for it as it was worth a bit more than the galaxy , its all in the proper invoice

forgotmyname

Limp mode with no fault codes so could be a couple of things, Cam/Crank/Flywheel sensors, Fuel rail pressure
sensor or pump related, TDCI engine?? Dodgy injectors. Split turbo pipework can also cause the issue.

Sometimes changing the fuel filter can cure it. The service interval is way too long for that, Do it every 10,000 miles
or every 12 months or sooner, Dont leave it longer than that.