Unsubscribe Help Please?

katyboo123

Hi fellow moneysavers!

Hoping that some one can help me. I organised a charity event last year and I wrote to a bunch of companies asking for their support with prizes, etc. I used my work email address as I was organising the event for work.

Virgin Wines kindly donated nothing to the cause, but (also kindly) began hounding me with marketing emails, offers and so on. In September after the event I emailed asking them to unsubscribe me and yet the mails continued, so I sent them another couple of unsubscribe requests to no avail. I got really fed up with it and about 3 weeks ago I received 3 emails in one day.

I emailed them and asked them why they hadn't unsubscribed me and then I began chasing them through various phone calls, mails and so on. It's taken 3 weeks but I am actually now subscribed - not easily though, I've been shouted at, fobbed off, cut off, bounced around different departments, etc.

After asking them how to escalate the issue to make sure it doesn't happen again, they told me there is no escalation process, and their communications are not regulated - does this mean they can spam as many people as they like, who haven't given consent and expressed a desire not to be contacted further?

Is there anything I can do to escalate this as I am now having a similar issue with Next.

Thanks in advance!

Katy

Jeff_Bridges_hair

With the emails you get scroll down to the very bottom. There should be an unsubscribe link there.. Most of it nowadays is all automated and its cackhanded to say the least but apart from that cant you not block the emails from them and that way they will just get vanished in the ether world of the internets

Optimist

Jeff_Bridges_hair wrote: »

With the emails you get scroll down to the very bottom. There should be an unsubscribe link there.. Most of it nowadays is all automated and its cackhanded to say the least but apart from that cant you not block the emails from them and that way they will just get vanished in the ether world of the internets

I would say only do that with mails from UK companies.. Try it with the general spam and you are just confirming your email address is live and it will be sold on to other spammers.

ECOWARRIOR_3

Do you not have the option on your email account of marking as spam so all future emails go to that section and are routinely discarded .

Jeff_Bridges_hair

Optimist wrote: »

I would say only do that with mails from UK companies.. Try it with the general spam and you are just confirming your email address is live and it will be sold on to other spammers.

Good job both next and virgin are uk companies then isnt it

DCFC79

Why waist time and money, just click on the subscribe link at bottom of the email and/or mark it as spam