Question for BT Company Representative

fallen121

Dear BT Company Representative

I would like to find out when my contract is due to expire and what the charges will be if I decide to terminate it early.

I spent a very fruitless hour calling BT Customer Services last night. Thank God it's 0800 because there's bloody dozens of options and it doesn't seem to matter which one I pick, none of the sub options are applicable to me - I just wanna talk to someone!

When I login to the website to check my service it looks like this:

Your current Calling Plan is Unlimited Evening & Weekend Plan with Friends & Family Mobile deal
Your contract started on 06/12/2010
Your contract finishes on

Well that's REALLY helpful, isn't it!!

I have waded through pages and pages of T&Cs on your website, unsure as to which of these actually apply to me and unable to locate any reference to early termination charges, as you seem to be more concerned with covering your butt in respect of customers who don't pay rather than customers who want to leave you.

As to the current bills I am receiving - Jeeze, there are so many discounts, add backs, refunds, advance charges, special deals etc. that the only thing I am sure about is the amount I am actually due to pay you - how that figure is arrived at is lost in pages and pages listing charges that I pay, and then have refunded and then pay something else which gives me a discount on something else but then you have added another charge which is reduced because of another service I have which is discounted provided I have another service which is subject to limits above which I will pay further charges.

I am lost. Seriously lost.

Just please answer me one question. How quickly can I get a MAC code and what will it cost me in termination charges to walk away from this mess?

Heinz

I'd say you have agreed to the 'renewable' version of the E&W calls plan (so you don't have to pay the £2.99/month it costs).

No end date is given because that version of the E&W calls plan automatically renews every 12 months (so it doesn't end unless you tell them during the final month that you want it to do so).

On the information given, it appears you can terminate the contract on 5/12/11 (BT should write to you about a month before that date prompting you to tell them if you don't want to renew the contract for another 12 months).

BT_company_representative

Hi fallen121

If you drop me an e-mail to btcare@bt.com with your account details and a link to your post I will gladly look into this for you and answer all the questions that you have.

Regards David

bill888

fyi, I just tried sending an email to [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL] this morning. Googlemail reports a problem


Delivery to the following recipient failed permanently:

[URL="wlmailhtml:{DFDAED1E-796C-403D-B634-03A8190DCAFA}mid://00000063/!x-usc:mailto:btcare@bt.com"]btcare@bt.com[/URL]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 User unknown (state 14).

Heinz

bill888 wrote: »

fyi, I just tried sending an email to [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL] this morning. Googlemail reports a problem

Delivery to the following recipient failed permanently:

[URL="wlmailhtml:%7BDFDAED1E-796C-403D-B634-03A8190DCAFA%7Dmid://00000063/%21x-usc:mailto:btcare@bt.com"]btcare@bt.com[/URL]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 User unknown (state 14).

I'm getting that too.

Says it all really.

P.S. BT company representative was in breach of the forum rules by quoting that email address in his post anyway so, in a way, that would appear to be retribution!

BT_company_representative

Hi Bill888,

I am that you weren't able to send us that email. We are in the process of updating our contact information. If you click on my profile later on today it will be update with a link to a contact us web form. This will go directly to the BT Care team and we will reply to you directly.

Please accept my apology for any inconvenience caused.

Thanks

Paddy,

ajkwales

i signed up fpr bt phone and broadband on jan 12th of this year and opted to make monthly payments, about 6 weeks ago i had a phone call from bt saying i owed just over 74 pound, i explained that i hadnt recieved any bill and he said i had opted to receive them through email which i did not.
He then went on to say i could pay it online and that all i needed was my account number, (which they cant give out over the phone)this i didnt have as i havent recieved a bill, he then said he would post one 2 weeks later nothing....
Got back on phone a 2nd time 3 weeks ago explained the situation, the man on the phone was very apologetic and then said he would also send one out.... Still no bill been trying to ring bt for over a week and all i can get is an answering service.
Today i get a call from a lady from bt saying my services will be suspended unless i pay.. i replied with send me a bill with my account number on and i will pay it, she replied with ok and put the phone down.

any idea of a real persons number i can contact please!

thanks