We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Paypal seller keeping fee after refund
Sandy1555
Posts: 2 Newbie
Hi everyone, any help is greatly appreciated.
I made a purchase through paypal and was not contacted about the order. When I contacted the "company" they told me that the item is not available. It is now coming up to 55 days.
I requested a refund and they agreed to pay back the money by cheque minus the paypal transaction fee. They refuse to pay back the money through paypal, if they did they would be refunded the transaction fee and would not have to charge me this.
They say it is in the terms and conditions but if I paid by paypal I don't see why I can't be refunded that way.
Why would you want to punish your customer unnecessarily?
Does anyone know if this is allowed or if there's any action I can take, just seems like a scam.
I made a purchase through paypal and was not contacted about the order. When I contacted the "company" they told me that the item is not available. It is now coming up to 55 days.
I requested a refund and they agreed to pay back the money by cheque minus the paypal transaction fee. They refuse to pay back the money through paypal, if they did they would be refunded the transaction fee and would not have to charge me this.
They say it is in the terms and conditions but if I paid by paypal I don't see why I can't be refunded that way.
Why would you want to punish your customer unnecessarily?
Does anyone know if this is allowed or if there's any action I can take, just seems like a scam.
0
Comments
-
No, it's not allowed.
Contact paypal directly and see if you can get a refund via them.0 -
After 45 days you lose any ability to claim via paypal, so you are in a tricky position.
You can either sue them for the money or accept the cheque.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
How much is the fee? For a few quid, I'd just accept and not use them againSquirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
Thanks guys, it's a £20 fee they say from a £600 purchase. I thought it was 60 days with paypal. They didn't get in touch to say it was unavailable they waited until I contacted them.0
-
Thanks guys, it's a £20 fee they say from a £600 purchase. I thought it was 60 days with paypal. They didn't get in touch to say it was unavailable they waited until I contacted them.
Actually i would grab the cheque as fast as you can, there is a very good chance here of you being scammed and getting nothing back.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I would accept the cheque, then send them a "letter before action" saying that unless they pay the additional £20 in the next 14 days, you'll take them to court for it, as they are not permitted to retain such a fee.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245K Work, Benefits & Business
- 600.6K Mortgages, Homes & Bills
- 177.4K Life & Family
- 258.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards