car warranty advice needed

mrdo

hi there.

i recently bought a saab from a non-saab but well established dealer 2.5 hours from my home city.

after a few weeks i noticed a vibration from the clutch. my local saab dealer diagnosed a problem with the dual-mass flywheel which would cost 4 figures to fix.

i reported the issue to the dealer who took a look and said that there was nothing wrong with the car. i explained that my local saab dealer said that there was so they said to take it back so that their local saab dealer (owned by the same company) could take a look.

what rights do i have if they still say that there is nothing wrong with the car despite the fact that an independent saab dealer says that there is ?

thanks in advance !

Flyboy152

How long ago did you buy the car?

mrdo

i purchased the car about 7 weeks ago.

i initially took the car back to the dealer within the 30 day warranty period.

harveybobbles

Guessing its the lovely 1.9 lump. Common for DMF failure, but only costs about 500 quid at the most to fix.

mrdo

well guessed !

any suggestions as to my issue ? i have a feeling that they are going to get their own saab dealer to agree that nothing's wrong with the car ...

Hintza

My next move would be an independant report (eg AA) and if that didn't work get the work done elsewhere and take them to the small claims court.

But nothing in life is certain so weigh up risk/reward ratio and do some research into correct procedures you need to follow. Honestjohn might have some information.

Flyboy152

mrdo wrote: »

well guessed !

any suggestions as to my issue ? i have a feeling that they are going to get their own saab dealer to agree that nothing's wrong with the car ...

If it's a genuine SAAB dealer, it's unlikely they won't stoop so low. The SAAB dealer will value their reputation far too well for them to be held open to questions of fraud. That said, it may be wiser to get a fully independent engineer's report.

mrdo

thanks for all your feedback. much appreciated !

mrdo

an update :

as expected, the saab dealer has reported back to the dealer that i bought the car from (who are owned by the same company) saying that there is an issue but the car is perfectly serviceable.

if their aim was to wear me down they have succeeded. i have wasted quite a few hours and close to £500 getting this far and i have learned a lesson - in future i will get all future purchases checked out by the aa rather than take the word of the dealer, no matter how reputable.

Flyboy152

mrdo wrote: »

an update :

as expected, the saab dealer has reported back to the dealer that i bought the car from (who are owned by the same company) saying that there is an issue but the car is perfectly serviceable.

if their aim was to wear me down they have succeeded. i have wasted quite a few hours and close to £500 getting this far and i have learned a lesson - in future i will get all future purchases checked out by the aa rather than take the word of the dealer, no matter how reputable.

Take it to another SAAB dealer, one who isn't part of the same group as your selling dealer, if you are concerned about the independence of their SAAB dealer. Get them to write a report and present that to your dealer. Failing that, get an independent report from the RAC/AA.

mrdo

cheers. i'm going to get them to put their finding in writing and then take it to my local independent dealer.

lesson learned though. :-(