Problem with removed listing.

cleanonme

I bid for, and won, a pair of Ugg boots on ebay this weekend. Paid for them as soon as the auction had ended.

Today I recieved a message from ebay to say:

[FONT=Arial, Verdana]"We'd like to let you know that eBay has ended an item you were bidding on for breaching of one or more of our policies. As it's important that eBay maintains member privacy, we can't tell you exactly why the listing was removed.[/FONT]"

Not only has the listing been removed, the user has vanished from ebay too.

The message also says I must wait 7 days before I request a refund via paypal. What are my chances of getting my money back?

soolin

cleanonme wrote: »

I bid for, and won, a pair of Ugg boots on ebay this weekend. Paid for them as soon as the auction had ended.

Today I recieved a message from ebay to say:

[FONT=Arial, Verdana]"We'd like to let you know that eBay has ended an item you were bidding on for breaching of one or more of our policies. As it's important that eBay maintains member privacy, we can't tell you exactly why the listing was removed.[/FONT]"

Not only has the listing been removed, the user has vanished from ebay too.

The message also says I must wait 7 days before I request a refund via paypal. What are my chances of getting my money back?

You have a 100% chance of getting your money back if the boots do not arrive. In the very likely event you get sent fakes then you will still get your money back but will have to put some time and effort into it. Come back here first to be talked through the best process of claiming for 'fakes'.

cleanonme

soolin wrote: »

You have a 100% chance of getting your money back if the boots do not arrive. In the very likely event you get sent fakes then you will still get your money back but will have to put some time and effort into it. Come back here first to be talked through the best process of claiming for 'fakes'.

Thank you soolin, that has certainly put my mind at ease!

I did check out the sellers feedback, 100% and an ebay member for 7 years. No other Ugg boot sales, and no other items for sale. Thought I had been smart but I guess these things happen!

cleanonme

As expected, the boots I have received today are fakes.

Would someone be so kind as to offer me guidance re where I go from here?

Thanks in advance x

pug_in_a_bed

hmm if you open a fake dispute you'll have to provide proof they're fake. Other threads in this line have stated that its hard to get the proof.

I think you could open a not as described case, in this case it might be worth contacting ebay, telling them the listing was pulled, and you've now received the item and they are fake - chances are they may have been removed for being fake.

Now i think if you open an ebay dispute that they're fake thats it the seller has to prove they're not fake - BUT not sure, someone who knows for sure will pop along shortly i'm sure.

Don't worry someone will have an answer but hold fire until you get some more answers

melliott1963

Were they sent tracked?

Whilst I wouldn't normally suggest this, as the seller has vanished and they are fakes, then, providing there was no tracking, I wouldn't go down the route of trying to prove they were fakes, but instead just claim they never turned up.

Please, before I get shouted down, I must emphasise that I wouldn't normally suggest doing this, but I think this may be an exception.

cleanonme

If it helps, I took the boots to a local (official) Ugg dealer this afternoon, and they have provided a letter stating that the boots I have are counterfeit. Only problem is, the letter is addressed to me....not my mum (who's paypal account was used to pay for the boots) Will this cause a problem? The address is the same.