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mother charged £5 by natwest for cheque presented too early

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Never thought this could happen. She wrote a cheque to HMRC for her SA dated 31st Jan, HMRC presented it around the 25th to Natwest and Natwest must have said no given the date. The cheque was presented a few days later and cashed on the 31st but Natwest have charged her £5!! !!!!!!! How can they charge her given the cash was in her account??? Natwest tell her to take it up with HMRC who presented the cheque too early but I've said don't bother as she'll spend more in phone calls. What a farce, hoe can they be allowed to get away with this?
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