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No Win No Fee No Justice
Tinkywinks108
Posts: 214 Forumite
Hi, I'm hoping for some advice for my mum who is having problems with a no win no fee company she is dealing with. In Dec 2010, my mum was in Toys R Us and got hit on the head by an assistant carrying a long heavy box. My mum fainted, got taken to hospital by ambulance and was later discharged with concussion. The next morning she woke up with swollen eyes and in pain, went to her doctor, and was diagnosed with a frozen shoulder and neck injuries (needing phisio). She still has neck problems today.
She approached a no win no fee company, who then spent months taking forever to get anywhere. Delays were caused apparently because the solicitor taking her case had a heart attack. She tried to chase it up but they kept changing her solictor, never return calls or call when they promised too.
On top of all this, a customer at Toys R Us, came forward as a witness, saying that the assistant (whom we suspect is her boyfriend) carrying the box did not actually even hit her! So now it's going to court.
My mum has 2 seperate doctor's reports, ambulance and hospital reports. Toys R Us initially admitted responsibility, phoning and writing to my mum to apologise. The initial solicitor my mum was under said he also had the security camera footage, but now it turns out Toys R Us didn't send this when requested!
My mum approached another no win no fee company who said the case was too far gone to accept. The present company are a bunch of clowns who are wasting time and we just don't feel they are going to do my any justice at all.
ANYTHING we can do???
She approached a no win no fee company, who then spent months taking forever to get anywhere. Delays were caused apparently because the solicitor taking her case had a heart attack. She tried to chase it up but they kept changing her solictor, never return calls or call when they promised too.
On top of all this, a customer at Toys R Us, came forward as a witness, saying that the assistant (whom we suspect is her boyfriend) carrying the box did not actually even hit her! So now it's going to court.
My mum has 2 seperate doctor's reports, ambulance and hospital reports. Toys R Us initially admitted responsibility, phoning and writing to my mum to apologise. The initial solicitor my mum was under said he also had the security camera footage, but now it turns out Toys R Us didn't send this when requested!
My mum approached another no win no fee company who said the case was too far gone to accept. The present company are a bunch of clowns who are wasting time and we just don't feel they are going to do my any justice at all.
ANYTHING we can do???
0
Comments
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Are you sure your dates are right? Dec 2010 isn't all that long ago.
What do you want to achieve? You could make a complaint to the "bunch of clowns"; sometimes that moves them along a little.0 -
Are you sure your dates are right? Dec 2010 isn't all that long ago.
What do you want to achieve? You could make a complaint to the "bunch of clowns"; sometimes that moves them along a little.
Oh apologies, I did mean December 2009! My mum has complained several times but it seems to make no difference.0 -
Maybe try a call to the Legal Ombudsman and see if they can suggest anything to get the "clowns" to treat the complaint seriously (if you're in England and Wales).0
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