end of 28 day returns

myaquarium

Hi not sure if this is the right place to post this.
Ive just been in three shops today and found they are changing their returns policy.
1. jd sport are reducing their returns policy with a receipt down from 28 days to just 7 days.
2. Asda will only refund or exchange with a receipt. No receipt no refund or credit note.
3. B&Q will also only accept returns with a receipt and no longer give u a credit note for returns without receipt.

I know someone will say they are within their rights but are these stores watering down their customer care to make even more profits when most people need as much help as possible.
This will make it very difficult if buying for a relative or friend and almost impossible to buy as a gift.

Maybe people could list other stores who are watering down their returns policy. This would help us decide the places best to shop

buyitall

I have something I need to return to JJB, bought last Sat, I'm sure they said then that it was 28 days to return so thanks for the warning, will check receipt tonight and hopefully still be able to return tomorrow. Asda policy (certainly for clothing) has been no exchange/refund without receipt for a while, as has B and Q. Sainsburys also no longer exchange/refund clothing without a receipt.

myaquarium

sorry its JD not jjb and the new rules apply from 6th march

StumpyPumpy

You only need to do a search on eBay for "credit note" to get an idea of why the stores are changing the policy of allowing returns without a receipt - it is a shoplifter's dream: steal clothes, return as "wrong size", get credit note, sell credit note at 20% discount, rinse, repeat.

bcl999

myaquarium wrote: »

sorry its JD not jjb and the new rules apply from 6th march

I've deleted my post re JJB then.

It is easy to get the 2 confused.

mags1994

buyitall wrote: »

I have something I need to return to JJB, bought last Sat, I'm sure they said then that it was 28 days to return so thanks for the warning, will check receipt tonight and hopefully still be able to return tomorrow. Asda policy (certainly for clothing) has been no exchange/refund without receipt for a while, as has B and Q. Sainsburys also no longer exchange/refund clothing without a receipt.

hmm asda has 100 days on clothing do they expect you to keep a receipt just incase
i managed to get an exchange last week no receipt wire came out of bra alot of humming and huffing but dont know if it was because of no receipt or printed code on label would not go through till

POPPYOSCAR

I think they may lose business with a returns policy like that, I know I would definitely not buy with only 7 days to return as I could not guarantee I could get back to the shops in time.

Debenhams changed their returns policy a while back to I think 14 days but they had so many complaints(me included) that they soon went back to 28days.

POPPYOSCAR

StumpyPumpy wrote: »

You only need to do a search on eBay for "credit note" to get an idea of why the stores are changing the policy of allowing returns without a receipt - it is a shoplifter's dream: steal clothes, return as "wrong size", get credit note, sell credit note at 20% discount, rinse, repeat.

I understand no credit note etc but I would have thought exchange would
still be an option.

celebrate

asda policy changed a while back to be fair
are getting quite strict with 28day rule, my mum had receipt but was sl over 28days, gave her a gift card

Miss_Marple_2

mags1994 wrote: »

hmm asda has 100 days on clothing do they expect you to keep a receipt just incase
i managed to get an exchange last week no receipt wire came out of bra alot of humming and huffing but dont know if it was because of no receipt or printed code on label would not go through till

If goods are faulty, you don't need a receipt, even if you are outside the shops return period. As long as you can prove you bought it from the store ( if it was their own brand, then thay can't argue with that !) they must give you a refund if you ask for one (or an exchange if that's what you want)

AndysDad

Miss_Marple wrote: »

If goods are faulty, you don't need a receipt, even if you are outside the shops return period. As long as you can prove you bought it from the store ( if it was their own brand, then thay can't argue with that !) they must give you a refund if you ask for one (or an exchange if that's what you want)

Don't think the bit about stores own brand is true,I bought a Proline product from Comet and they refused to do anything unless I could prove I bought it from them as they said there are alot of outlets selling grade A/B products originally sold by these stores.