MYSTERY SHOPPING THREAD 19 - please don't mention client names or fees on here!!

dawn1974

Can anyone help me with a couple of test questions:-

Which of these is not a key quality for a Mystery Shopper?
ReliableHonestObjectiveObservantQuickAnonymousAccurate

Do you think this comment is subjective or objective: 'There was lots of graffiti in the train carriage'
ObjectiveSubjectiveNeither

Do you think this comment is subjective or objective: 'Three bulbs had blown above the shop display'
ObjectiveSubjectiveNeither

Do you think this comment is subjective or objective: 'The shop was a real mess, there were boxes everywhere'
ObjectiveSubjectiveNeither

Do you think this comment is subjective or objective: 'The person on the phone dealt with my query in 3 minutes'
ObjectiveSubjectiveNeither

Which one of the following statements is NOT a closed question?
Can I help you?Do you need any help?How may I help you?Is there anything in particular I can help you with?

I am so rubbish at these tests.

Thanks in advance.

DebtHater

dawn1974 wrote: »

Can anyone help me with a couple of test questions:-

Which of these is not a key quality for a Mystery Shopper?
ReliableHonestObjectiveObservantQuickAnonymousAccurate

Do you think this comment is subjective or objective: 'There was lots of graffiti in the train carriage'
ObjectiveSubjectiveNeither

Do you think this comment is subjective or objective: 'Three bulbs had blown above the shop display'
ObjectiveSubjectiveNeither

Do you think this comment is subjective or objective: 'The shop was a real mess, there were boxes everywhere'
ObjectiveSubjectiveNeither

Do you think this comment is subjective or objective: 'The person on the phone dealt with my query in 3 minutes'
ObjectiveSubjectiveNeither

Which one of the following statements is NOT a closed question?
Can I help you?Do you need any help?How may I help you?Is there anything in particular I can help you with?

I am so rubbish at these tests.

Thanks in advance.

Surely you are supposed to do it yourself? We could give you the answers but they are testing you to make sure you are good enough!

dawn1974

DebtHater wrote: »

Surely you are supposed to do it yourself? We could give you the answers but they are testing you to make sure you are good enough!

I have answered the other 19.

I just can't get my head around subjective or objective mainly.

serendipity2706

dawn1974 wrote: »

Can anyone help me with a couple of test questions:-

Thanks in advance.

As a clue and for future, as closed question is one that can be answered with a "yes" or "no"

Monkeynut

A subjective question depends on your own personal interpretation, so your answer might be different to my answer for a question asked.
Whereas an objective question would be answered the same regardless of whether I was answering or you were answering.

For example, if a question asked about tidyness...
My idea of 'very untidy' might be that there would have to be rubbish all over the floor (because I'm a messy person!! ) whereas a neat freak person might think that a scrunched up receipt and a bit of cardboard on the floor was 'very untidy'.
That's subjective as it depends on the 'subject' - ie you or me. So just to say "very untidy" actually means very little sometimes.

Objectively would be to just focus on the 'object' so to speak - so "There was one scrunched up receipt in front of the magazine display, and a small piece of cardboard on the mat in the entrance." That would be the same regardless of who was answering the question.

Monkeynut

Just read that back, and sorry it's a bit waffley!!

Hope you can see what I mean though.

serendipity2706

dawn1974 wrote: »

I have answered the other 19.

I just can't get my head around subjective or objective mainly.

And now, we've given you enough information to work it out yourself

yonk

Stop thinking about it being a test and that you hate it...it's there so you learn it and can apply the knowledge in your reports. The more I do this, the more I think about language and meaning as it's so important in reports to be accurate.

So you asked for help with a couple of questions, which 2 do you want help with? Think about why I wrote that...

I actually don't know the answer to Q2 about the graffiti...

I get into trouble with one company as they want to know how I feel and I'm so used to the other companies that only want facts. You really have to know this as companies do want different things. Some often ask for "what happened" and then ask you "how you felt". The first is objective, the 2nd subjective.

People who come on here and complain about a question being asked twice often don't realise these are two completely different questions.

Monkeynut

Which isn't because we're mean as we're not just giving you the answers on a plate, just that it's important for you to understand it yourself so that if a report asked you to answer subjectively or objectively in the future, then you understand what is required of you

yonk

Objective is a statement of fact.

Subjective is a statement of opinion.