Broken Glass In Bottle of Beer

MadMax_2

I apologise if this isnt the place to post but think this is the best forum to post in. My Dh was drinking a bottle of beer when he suddenly had broken glass in his mouth from drinking from the bottle. On closer inspecton it was broken from inside the bottle> I sent bottle back to makers of the beer and they have replied with £100 compensation and a legal document for me to sign agreeing to this. I am not a greedy person nor do I complain but has anyone else been in a similar position. They have admitted liability in their bottling process.
Many thanks
MadMax

Lorian

If no permanant damage was done it seems a reasonable offer.

rygon

i think thats a reasonable offer and im glad theyve taken the blame. A lot of companies would have said it wasnt anything to do with them or that they are looking into it and thats as much info you would have gotten

gyzmo

I would contact environmental health. Such a thing would usually require the closing of a production line, as broken glass is quite serious if it has found its way into foodstuffs. It is not a matter of compensation, it is a matter of health and safety.

Astaroth

I think that it is a very generous offer. Ultimately mistakes happen and even with the best will in the world occasionally things will get into food goods/ packaging will break

Willsnarf1983

you could always try ur luck and ask for say £500?

if they say no then take the £100

Will

superscaper

Willsnarf1983 wrote:

you could always try ur luck and ask for say £500?

if they say no then take the £100

Will

Could always backfire and they withdraw offer of £100 if they think you're just after more money.

hjb123

I would accept the money and not push it any further. At least they are admitting fault etc.

Does the legal document just say that you accept the money etc? Or does it also say that you will not take it any further etc.

Willsnarf1983

superscaper wrote:

Could always backfire and they withdraw offer of £100 if they think you're just after more money.

Your right but then if they have already offered it, then it would look bad if the OP then decided to follow it up further

Why should the company decided what is suitable compensation and not the customer?

Will

Astaroth

It is a negotiation between the 2 that deems what suitable compensation is or a court to rule if they cannot come to an agreement.

Being realistic though the OP has sustained no injury and their only loss was 1 bottle of beer. Now unless it is some very expensive beer that I dont know of £100 for 1 beer is more than fair.

Darksun

Since there was no actual injury, then I'd accept the offer of £100 if I were you. You're not legally entitled to anything (other than perhaps a refund on the beer) since there was no actually personal injury to claim against. However, I'd still make sure the incident is reported to trading standards or a similar body, just to make sure it's not a common occurance with this manufacturer